CSR/Call Center | Cebu | Workonsite

GDV BUSINESS SERVICES CO.; Cebu City; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Night differential pay

Bonuses and incentives

Comprehensive paid training

Health coverage (HMO)

Career advancement opportunities

Job summary

GDV BUSINESS SERVICES CO. is seeking motivated Customer Service Representatives to join our on-site team in Cebu City. No prior BPO experience is required; full training will be provided to help you build a career in customer support via phone, email, or chat.

You will handle inquiries, resolve concerns with empathy, log interactions, and work with the team to meet daily targets. Night shifts, weekends, and holidays may be required as part of the flexible schedule.

Qualifications

• At least a High School graduate (Old Curriculum) or Senior High School graduate (K-12).
• Open to beginners and fresh graduates—no prior BPO experience required.
• Willing to work on-site and flexible with shifting schedules, including night shifts, weekends, and holidays.

Responsibilities

• Handle incoming customer inquiries and provide accurate, timely information.
• Troubleshoot customer issues with empathy, patience, and efficiency.
• Maintain accurate records of customer interactions in the database.
• Collaborate with team members and leaders to meet daily service targets and performance goals.
• Adapt to flexible schedule changes and shift assignments as needed.

Skills

Basic English

Problem solving

Computer literacy

Education

High School Graduate (Old Curriculum) or Senior High School (K-12)

Job description

About the role

We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will assist clients with inquiries, resolve concerns, and deliver exceptional service via phone, email, or chat. We welcome starters and provide full training to help you build a successful career in the BPO industry.

Key responsibilities

• Handle incoming customer inquiries and provide accurate, timely information.

• Troubleshoot customer issues with empathy, patience, and efficiency.

• Maintain accurate records of customer interactions in the database.

• Collaborate with team members and leaders to meet daily service targets and performance goals.

• Adapt to flexible schedule changes and shift assignments as needed.

About you

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate (K-12).

• Open to beginners and fresh graduates—no prior BPO experience required.

• Willing to work on-site and flexible with shifting schedules, including night shifts, weekends, and holidays.

• Basic English communication skills, good problem-solving ability, and basic computer literacy.

Benefits

• Total salary package up to ₱26,000 (includes basic salary and allowances).

• Night Differential pay for night/graveyard shifts.

• Performance-based incentives and bonuses.

• Comprehensive paid training from day one.

• Health insurance (HMO) coverage and statutory benefits (SSS, PhilHealth, Pag-IBIG).

• Clear opportunities for career advancement and growth.