CoE Assistant Manager - Lead CS Ops, Analytics & Innovation

TASQ Staffing Solutions; Taguig; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Quarterly performance bonus

Outstanding career development opportunities

Job summary

TASQ Staffing Solutions is looking for a CS - Center of Excellence Assistant Manager in Taguig. This role requires a minimum of 5 years of BPO experience and 4 years of leadership experience. The successful candidate will be responsible for optimizing processes, leading training initiatives, and improving customer experiences. The position offers HMO for the employee and dependents from day one, along with a quarterly performance bonus and outstanding career development opportunities. Those amenable to shifting schedules and able to start ASAP are encouraged to apply.

Qualifications

• 5 years minimum BPO experience in customer service.
• 4 years minimum leadership experience handling a team for customer service accounts.
• Amenable to working in shifting schedules.
• Able to start ASAP.

Responsibilities

• Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization.
• Evaluates and integrates new tools like AI, automation, and analytics to improve customer interactions.
• Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents/team leads.
• Monitors performance metrics, ensures adherence to policies, and maintains service excellence.
• Analyzes feedback, implements improvements, and fosters a customer-centric culture.

Skills

Process Optimization

Technology & Innovation

Training & Development

Data analytics

Customer Experience Enhancement

Education

College graduation in any course

Job description

TASQ Staffing Solutions is looking for a CS - Center of Excellence Assistant Manager in Taguig. This role requires a minimum of 5 years of BPO experience and 4 years of leadership experience. The successful candidate will be responsible for optimizing processes, leading training initiatives, and improving customer experiences. The position offers HMO for the employee and dependents from day one, along with a quarterly performance bonus and outstanding career development opportunities. Those amenable to shifting schedules and able to start ASAP are encouraged to apply.