CoE Assistant Manager — Process & Coaching Lead (Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Health Maintenance Organization (HMO) coverage

Quarterly performance bonuses

Career growth opportunities

Job summary

A leading staffing solutions provider is seeking a CS CoE Center of Excellence Assistant Manager in Taguig. The role involves developing training frameworks and implementing process improvements within the customer service team. Candidates should have over 5 years of BPO experience and at least 4 years in a leadership role. This position offers excellent benefits including HMO coverage and quarterly performance bonuses.

Qualifications

• At least 5 years of experience in the BPO sector with a focus on customer service.
• Minimum of 4 years of leadership experience managing a customer service team.
• Willingness to work flexible shifts.

Responsibilities

• Developing process definitions or frameworks for coaching, training, reporting, governance, and workforce management.
• Implementing process improvements and creating process frameworks.

Skills

Leadership in customer service

Process improvement

Coaching and training

Education

College degree in any field

Job description

A leading staffing solutions provider is seeking a CS CoE Center of Excellence Assistant Manager in Taguig. The role involves developing training frameworks and implementing process improvements within the customer service team. Candidates should have over 5 years of BPO experience and at least 4 years in a leadership role. This position offers excellent benefits including HMO coverage and quarterly performance bonuses.