Crypto AML Transaction Monitoring Operations Manager

Cloudstaff; Filippine; Ibrido; PHP 1.200.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Cloudstaff in the Philippines seeks a seasoned AML Operations leader to supervise team leads conducting investigations of cryptocurrency deposits, withdrawals, and related activity. You will manage multi-team workflows, drive consistent risk-based decisioning, and escalate complex cases with blockchain tracing expertise.

You will partner with compliance, legal, and product teams to enhance processes, ensure audit-ready case files, and deliver executive-level updates on performance and risk.

Competenze

• 7+ years of experience in AML monitoring, suspicious activity, sanctions, fraud, or KYC/EDD in finance/crypto.
• 3+ years of experience managing team leads, supervisors, or analysts in a production setting.
• Ability to analyze investigation trends and guide consistent procedures and risk-based decisions.
• Knowledge of BSA, USA PATRIOT Act, FinCEN, OFAC as relevant to digital assets.

Mansioni

• Oversee team leads responsible for AML investigations across crypto activity.
• Manage daily/weekly operating rhythm: staffing, targets, escalation queues, aging cases.
• Act as senior escalation point for complex investigations (blockchain tracing, high-risk typologies).
• Ensure consistent case review standards, evidence support, and disposition rationales.
• Coach leads on people management, workload, escalation handling, and stakeholder communication.
• Oversee QA/QC, calibration, and corrective action plans across teams.
• Prepare executive updates on performance, trends, and risks for clients and leadership.
• Identify typologies and control gaps; escalate and track issues to resolution.
• Collaborate with compliance, legal, product, operations, and tech to improve workflows and systems.
• Lead updates to procedures, guides, and training materials for new typologies or policies.
• Ensure complete, audit-ready case files with evidence, traces, and calculations.

Conoscenze

AML monitoring

Team leadership

Blockchain analytics

KYC/EDD

Regulatory knowledge

Data analysis

Communication

Formazione

Bachelor's degree or equivalent

Strumenti

Chainalysis

TRM Labs

Elliptic

Investigative workflow tools

Case management systems

Microsoft Office Suite

Descrizione del lavoro

Position Responsibilities

• Oversee team lead(s) responsible for AML transaction monitoring investigators reviewing cryptocurrency deposits, withdrawals, transfers, fiat funding activity, and customer account behavior.
• Manage daily and weekly operating rhythm across teams, including inventory allocation, staffing coverage, production targets, escalation queues, and aging case management.
• Serve as a senior escalation point for team lead(s) on complex investigations involving blockchain tracing, high-risk typologies, sanctions exposure, fraud proceeds, darknet markets, scams, ransomware, mixers, chain hopping, and unusual cross-border activity.
• Ensure team lead(s) apply consistent standards for case review, risk-based reasoning, evidence support, policy adherence, documentation quality, and final disposition recommendations.
• Coach and develop team lead(s) on people leadership, workload management, escalation handling, quality feedback, investigator coaching, and communication with compliance stakeholders.
• Oversee quality assurance and quality control processes by monitoring results, identifying recurring errors, driving calibration, and ensuring corrective action plans are implemented across teams.
• Monitor operational performance, productivity, aging inventory, quality trends, escalation themes, staffing capacity, and service-level adherence; prepare executive-ready updates for project leadership, compliance stakeholders, and client management.
• Identify emerging typologies, repeated counterparties, linked accounts, process weaknesses, training needs, systemic control gaps, and operational risks; ensure material issues are escalated and tracked to resolution.
• Partner with compliance, sanctions, fraud, legal, product, operations, technology, and client management teams to resolve complex operating issues, clarify procedures, improve workflows, and support system or rule enhancements.
• Lead procedure updates, job aids, team lead guidance, investigator training materials, calibration sessions, and change management related to new typologies, policy guidance, system updates, or client expectations.
• Ensure teams maintain complete, consistent, and audit-ready case files, including supporting evidence, blockchain tracing outputs, screenshots or exports, calculations, and rationale for final dispositions.
• Perform other duties and operations leadership assignments as directed.

Required Qualifications

7+ years of experience conducting, managing, or overseeing AML transaction monitoring, suspicious activity, sanctions, fraud, or KYC/EDD for a financial institution, fintech, payment company, or cryptocurrency exchange.

3+ years of experience managing team leads, supervisors, quality reviewers, or financial crime ops analysts in a production-based environment.

Demonstrated ability to manage operational performance, review complex investigation trends, challenge conclusions, provide direction to team leads, and drive consistent application of procedures and risk-based decisioning.

Working knowledge of the Bank Secrecy Act, USA PATRIOT Act, FinCEN guidance, OFAC requirements, and risk-based AML, CDD, EDD, sanctions, and SAR obligations relevant to digital-asset businesses.

Practical understanding of cryptocurrency transactions, wallets, addresses, transaction hashes, centralized exchanges, decentralized exchanges, stablecoins, bridges, smart contracts, and common digital-asset transaction flows.

Experience using blockchain analytics or wallet-screening platforms to evaluate direct and indirect exposure, counterparty risk, transaction paths, attribution information, and illicit finance typologies.

Strong ability to manage multi-team workload, track productivity and quality metrics, identify aging inventory or operational bottlenecks, and communicate operating priorities clearly.

Strong written and verbal communication skills, including the ability to explain complex transaction activity, risk indicators, quality findings, staffing needs, service-level performance, and operational trends to senior compliance stakeholders.

Strong analytical reasoning, attention to detail, organization, judgment, and ability to make sound decisions under established deadlines.

Bachelor's degree or equivalent relevant work experience.

Proficiency with Microsoft Word, Excel, PowerPoint, OneNote, Teams, case management systems, and investigative workflow tools.

Highly Preferred Qualifications

2+ years of hands-on experience managing or overseeing investigation teams for a cryptocurrency exchange, digital-asset platform, wallet provider, fintech, or other virtual asset service provider.

Prior operations manager, engagement manager, managed services delivery, workflow management, or people leadership experience in an AML, investigations, or financial crime ops environment.

2+ years’ experience with blockchain analytics platforms such as Chainalysis, TRM Labs, Elliptic, or comparable tools. Chainalysis is preferred.

Experience overseeing teams that use blockchain analytics platforms such as Chainalysis, TRM Labs, Elliptic, or comparable tools. Chainalysis experience is preferred.

Experience supporting audits, regulatory inquiries, law enforcement requests, senior client reporting, or operational governance related to suspicious activity investigations or crypto-related financial crime risk.

ACAMS, CFCS, CCI, CCAS, Chainalysis certification, or another relevant AML or cryptocurrency investigations certification.