Crypto AML Transaction Monitoring Team Lead | WFO

Cloudstaff; Philippines; Hybrid; PHP 1,500,000 - 2,600,000; Full time

Job summary

Cloudstaff in the Philippines seeks a Crypto AML Transaction Monitoring Team Lead to manage a team of investigators reviewing alerts, customer behavior, and crypto transactions. You will guide case strategy, ensure timely investigations, and escalate complex cases to senior compliance leaders.

The role requires 5+ years in AML/transaction monitoring and 2+ years in a leadership capacity, with strong communication and hands-on blockchain analytics experience.

Qualifications

• 5+ years of AML transaction monitoring or related experience.
• 2+ years in a team lead, coaching, or supervisory role.
• Strong written and verbal communication to stakeholders.
• Knowledge of BSA/AML, OFAC, and digital asset risk.
• Ability to review complex investigations and ensure quality control.

Responsibilities

• Lead and oversee AML investigators reviewing crypto deposits, withdrawals, transfers, and fiat funding.
• Assign and monitor daily case inventory to meet SLAs.
• Escalate complex investigations and coordinate with cross-functional teams.
• Review work product for completeness, risk-based reasoning, and documentation.
• Coach investigators on case strategy, blockchain analytics, and SAR narratives.
• Assist with QA, calibrations, and corrective action plans.
• Maintain audit-ready case files with evidence and rationale.
• Prepare updates for leadership and client management.

Skills

Investigative judgment

Leadership

Coaching

Communication skills

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

OneNote

Teams

Case management systems

Investigative workflow tools

Blockchain analytics platforms (Chainalysis/TRM/Elliptic)

Job description

The Crypto AML Transaction Monitoring Team Lead oversees a team of investigators responsible for reviewing alerts and cases generated from customer and transaction monitoring systems for a cryptocurrency exchange. The Team Lead manages daily workflow, provides case guidance, reviews escalations, supports quality control, and helps ensure investigations are completed accurately, consistently, and within applicable service-level and regulatory deadlines. This role requires strong investigative judgment, practical knowledge of crypto-related financial crime risks, the ability to coach investigators, and the ability to communicate case trends, control issues, and operational risks to compliance leadership and cross-functional stakeholders.

• Lead and oversee a team of AML transaction monitoring investigators reviewing cryptocurrency deposits, withdrawals, transfers, fiat funding activity, and customer account behavior.

• Assign, prioritize, and monitor daily case inventory to ensure alerts, escalations, SAR recommendations, and other deliverables are completed within required service-level and regulatory timelines.

• Serve as the first point of escalation for complex investigations involving blockchain tracing, high-risk typologies, sanctions exposure, fraud proceeds, darknet markets, scams, ransomware, mixers, chain hopping, and unusual cross-border activity.

• Review investigator work product for completeness, accuracy, risk-based reasoning, evidence support, policy adherence, and clear documentation of investigative conclusions.

• Provide coaching, feedback, and hands‑on guidance to investigators on case strategy, blockchain analytics, customer risk analysis, SAR decisioning, and narrative quality.

• Support quality assurance and quality control activities by identifying recurring errors, performing targeted reviews, calibrating expectations, and helping implement corrective action plans.

• Monitor team productivity, aging inventory, quality results, escalation trends, and operational risks; prepare concise updates for project leadership, compliance stakeholders, and client management.

• Identify emerging typologies, repeated counterparties, linked accounts, process weaknesses, training needs, and potential systemic control gaps, and escalates material issues to appropriate stakeholders.

• Partner with compliance, sanctions, fraud, legal, product, operations, and technology teams to resolve complex cases, clarify procedures, improve workflows, and support system or rule enhancements.

• Assist with procedure updates, job aids, investigator training materials, calibration sessions, and change management related to new typologies, policy guidance, system updates, or client expectations.

• Ensure team members maintain complete and audit-ready case files, including supporting evidence, blockchain tracing outputs, screenshots or exports, calculations, and rationale for final dispositions.

• Perform other duties and project leadership assignments as directed.

• 5+ years of experience conducting and/or overseeing AML transaction monitoring, suspicious activity, sanctions, fraud, or KYC/EDD for a financial institution, fintech, payment company, or cryptocurrency exchange.
• 2+ year of experience leading, coaching, quality-reviewing, or supervising AML investigators or financial crime operations analysts in a production-based environment.
• Demonstrated ability to review complex investigation work product, challenge conclusions, provide constructive feedback, and drive consistent application of procedures and risk-based decisioning.
• Working knowledge of the Bank Secrecy Act, USA PATRIOT Act, FinCEN guidance, OFAC requirements, and risk-based AML, CDD, EDD, sanctions, and SAR obligations relevant to digital-asset businesses.
• Practical understanding of cryptocurrency transactions, wallets, addresses, transaction hashes, centralized exchanges, decentralized exchanges, stablecoins, bridges, smart contracts, and common digital-asset transaction flows.
• Experience using blockchain analytics or wallet-screening platforms to evaluate direct and indirect exposure, counterparty risk, transaction paths, attribution information, and illicit finance typologies.
• Strong ability to manage team workload, track productivity and quality metrics, identify aging inventory or operational bottlenecks, and communicate priorities clearly.
• Strong written and verbal communication skills, including the ability to explain complex transaction activity, risk indicators, quality findings, and operational trends to compliance stakeholders.
• Strong analytical reasoning, attention to detail, organization, judgment, and ability to make sound decisions under established deadlines.
• Bachelor's degree or equivalent relevant work experience.
• Proficiency with Microsoft Word, Excel, PowerPoint, OneNote, Teams, case management systems, and investigative workflow tools.
• Preferred Qualifications:
• 2+ years of hands‑on experience investigating or overseeing investigations for a cryptocurrency exchange, digital‑asset platform, wallet provider, fintech, or other virtual asset service provider.
• Prior team lead, quality control, workflow management, or people management experience in an AML, investigations, or financial crime operations environment.
• 2+ years' experience with blockchain analytics platforms such as Chainalysis, TRM Labs, Elliptic, or comparable tools. Chainalysis is preferred.
• Experience building or delivering training, calibration materials, quality feedback, procedure updates, or job aids for AML investigators.
• Experience supporting audits, regulatory inquiries, law enforcement requests, or client reporting related to suspicious activity investigations or crypto‑related financial crime risk.
• ACAMS, CFCS, CCI, CCAS, Chainalysis certification, or another relevant AML or cryptocurrency investigations certification.