CRM Talent Specialist (E-COMMERCE Customer Relationship Management)

GOLDEN ABC, INCORPORATED; Quezon City; Vor Ort; PHP 300.000 - 540.000; Vollzeit

Benefits dieser Stelle

40-hour compressed work week

Flexible work arrangement

Work-from-Home credits

HMO and Insurance

Paid leaves

Employee Discount

Salary Loan

Performance-based Salary Increment

Gratuity Pay

Zusammenfassung

GOLDEN ABC, INCORPORATED seeks a CRM Specialist to manage promotions and drive customer loyalty initiatives. You will analyze customer needs and propose improvements to support the brand.

You will design and oversee loyalty campaigns, ensure accurate customer segmentation, and collaborate with marketing to enhance the overall customer experience.

Qualifikationen

• Graduate of management, business administration, entrepreneurship or equivalent.
• Minimum 2 years of related experience; preferably in Retail.
• Knowledge of loyalty and rewards programs and customer segmentation.

Aufgaben

• Design, implement and support the CRM strategy.
• Collaborate with business teams to create a loyalty and rewards program.
• Ensure customer database segmentation is accurate for targeted marketing.
• Lead loyalty campaigns from concept to analysis, overseeing production and execution.
• Analyze market reports to identify relevant marketing trends.

Kenntnisse

Interpersonal skills

Communication skills

Customer service

Customer perspective

Attention to detail

Ausbildung

Business/Management degree or equivalent

Tools

Microsoft Office

Social media platforms

Jobbeschreibung

WORK SCHEDULE AND COMPANY-INITIATED BENEFITS

• 40-hour compressed work week schedule
• Flexible work arrangement
• Work-form-Home credits
• HMO and Insurance
• Paid leaves
• Employee Discount
• Salary Loan
• Performance-based Annual Salary Increment
• Gratuity Pay

JOB PURPOSE

Responsible for doing campaign management for promotions (Targeted Promotion or Mass Media Promotion). This position focuses on, but not limited to, customer loyalty and rewards program. CRM Specialist should also be able to analyze the needs of the customers and suggest improvements to support the brand.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for the design, implementation and support of the Customer Relationship Management strategy.
• Collaborates with business teams to create a loyalty and rewards program.
• Makes sure that the customer database is correctly segmented in order to target marketing activities appropriately.
• Responsible for the loyalty campaigns, right conceptualization to analysis which includes idea generation, proposal preparation, overseeing the production process, and execution.
• Analyze market reports to determine what kind of marketing trends the business should respond to.

EDUCATION REQUIRED

Graduate of management, business administration, entrepreneurship or equivalent

EXPERIENCE

Minimum 2 year of related experience. Preferably with one (1) year experience in Retail Industry.

KNOWLEDGE

• Knowledge and exposure to loyalty and rewards program
• Understanding the market and suggest suitable promos to support the brand
• Knowledge in all Microsoft Office Applications and not limited to new software applications.
• Knowledge of various social media applications, mobile and desktop platforms; iOS, Android, Windows.

SKILLS

• Good inter-personal skills and ability to build and establish highly satisfied customer relationships.
• Good communication skills including written, oral and listening skills.
• Good customer service skills.
• Ability to see from and effectively communicate the customer perspective.
• Keen to details.

ATTITUDE

• Establish and maintain positive working relationships with others both internally and externally
• Excellent time management skills and the ability to prioritize work
• Flexible and results-driven