CRM Systems Specialist: Content & Data Quality

Ivoclar Vivadent Services & Support, Inc.; Santa Rosa; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Ivoclar Vivadent Services & Support, Inc. in Laguna, Philippines, invites applications for a Customer Relationship Management (CRM) Systems Associate.

The role focuses on maintaining content across digital platforms, supporting users, and ensuring data quality for a reliable customer experience. You will monitor platform information, participate in testing (UAT), and develop user guides and knowledge base content.

Qualifications

• Bachelor's degree in IT, CS, Business Administration, Information Management, or related field.
• 1–2 years experience in content management, digital operations, data administration, or customer support.
• Strong attention to detail with a focus on data accuracy and quality.
• Experience using digital platforms, business applications, or information management systems.
• Good problem-solving and communication skills.
• Proficiency in Microsoft Office and other productivity tools.

Responsibilities

• Maintain and update content across digital platforms.
• Ensure platform information remains accurate, complete, and aligned with approved sources.
• Monitor data quality and identify inconsistencies through regular reviews.
• Provide first-line support to users by responding to inquiries and resolving common platform-related issues.
• Escalate more complex technical concerns to the appropriate teams and document issues clearly.
• Participate in system testing and User Acceptance Testing (UAT) activities to help validate platform performance.
• Create and maintain user guides, FAQs, knowledge base articles, and support documentation.
• Collaborate with content owners and cross-functional teams to ensure information remains current and reliable.

Skills

Content management

Data accuracy

Problem solving

Communication

MS Office

Education

Bachelor's degree in IT/CS/Business/Information Management or related field

Tools

CMS

LMS

Enterprise platforms

Job description

Ivoclar Vivadent Services & Support, Inc. in Laguna, Philippines, invites applications for a Customer Relationship Management (CRM) Systems Associate.

The role focuses on maintaining content across digital platforms, supporting users, and ensuring data quality for a reliable customer experience. You will monitor platform information, participate in testing (UAT), and develop user guides and knowledge base content.