CRM & Data-Driven Customer Care Specialist

Timeless Medical Systems; Mandaue; On-site; PHP 279,000 - 468,720; Full time

Job summary

Timeless Medical Systems is seeking a Customer Care Specialist in the Philippines to manage customer data integrity, documentation, and professional handling of inquiries. The role emphasizes administrative support, data management, and collaboration with internal teams to ensure smooth operations.

The ideal candidate will have 1–3 years in customer service or admin roles, strong English communication, and proficiency in MS Office and CRM tools.

Qualifications

• 1–3 years in a customer service, CX, or admin support role.
• Proficiency in Outlook, Teams, Excel, SharePoint, Word, and PowerPoint.
• Excellent English written and spoken communication.
• Strong customer focus and commitment to client satisfaction.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintain accurate records of customer interactions and activity in the CRM system.
• Ensure accurate and up-to-date documentation of all customer interactions and administrative follow-ups.
• Develop and maintain internal customer service documentation, including knowledge base articles and FAQs, to support the team.
• Serve as an administrative point of contact for sustainment projects, providing support and facilitating customer calls as needed.
• Address routine customer inquiries and administrative concerns in a timely and professional manner.
• Confidently engage with clients, even when immediate information is limited.
• Take a proactive approach to client communication, fostering positive relationships and maintaining a high level of professionalism.
• De-escalate customers when possible, advise of potential escalations to the management team.
• Collaborate with cross-functional teams (e.g., Product, Technical Support) to coordinate and resolve complex customer concerns.
• Assist in monitoring and analyzing administrative customer data to identify trends in service issues and documentation gaps.
• Provide outstanding service to ensure an effective and positive customer experience.
• Maintain proficiency in the company’s product knowledge to accurately guide administrative and basic support interactions.

Skills

MS Office proficiency

CRM tools experience

English communication

Customer focus

Active listening

Time management

Multitasking

Cross-functional collaboration

Organizational skills

Tools

Salesforce

Copper

HubSpot

Job description

Timeless Medical Systems is seeking a Customer Care Specialist in the Philippines to manage customer data integrity, documentation, and professional handling of inquiries. The role emphasizes administrative support, data management, and collaboration with internal teams to ensure smooth operations.

The ideal candidate will have 1–3 years in customer service or admin roles, strong English communication, and proficiency in MS Office and CRM tools.