Trade Connect Digital Platform Specialist - Data & Support Lead

Ivoclar; Santa Rosa; On-site; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Learning and development tailored to成长

Attractive benefits

Job summary

Ivoclar is seeking a detail-oriented Digital Platform Specialist in the Philippines to support the Trade Connect platform. You will maintain platform content, ensure accuracy, and provide frontline user support to deliver an exceptional digital experience.

You will manage content updates, perform data quality checks, assist with testing and UAT, and develop user guides and knowledge base materials to promote self-service and efficient issue resolution.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Management, or related field.
• 3-6 years of relevant experience in content management, digital operations, data administration, customer support, or related function.
• Experience with digital platforms, CMS, LMS, or enterprise applications is advantageous.
• Exposure to testing, quality assurance, or data governance activities is preferred.

Responsibilities

• Maintain and update platform content, including product information, pricing, documentation, and marketing materials.
• Ensure published information is accurate, current, and aligned with official sources.
• Coordinate with content owners and stakeholders to validate and implement updates.
• Monitor data quality and enforce content standards across the platform.
• Conduct regular audits to identify inconsistencies, errors, and outdated information.
• Support continuous improvement initiatives to enhance data reliability.
• Serve as the first point of contact for platform-related inquiries and support requests.
• Assist users in resolving common issues and navigating platform features.
• Escalate complex technical concerns to the appropriate teams with clear documentation and follow-up.
• Participate in User Acceptance Testing (UAT) activities.
• Validate system functionality and identify potential issues before release.
• Collaborate with stakeholders to ensure timely issue resolution.
• Develop and maintain user guides, FAQs, and support documentation.
• Build and curate a knowledge base that promotes self-service and efficient issue resolution.

Skills

Content management

CMS

LMS

Customer support

Data governance

Quality assurance

Issue resolution

Documentation

Education

Bachelor's degree in Information Technology / Computer Science / Information Management / Business Administration

Tools

CMS

LMS

MS Office

Knowledge base software

Job description

Ivoclar is seeking a detail-oriented Digital Platform Specialist in the Philippines to support the Trade Connect platform. You will maintain platform content, ensure accuracy, and provide frontline user support to deliver an exceptional digital experience.

You will manage content updates, perform data quality checks, assist with testing and UAT, and develop user guides and knowledge base materials to promote self-service and efficient issue resolution.