Customer Relationship Management Systems Associate

Ivoclar Vivadent Services & Support, Inc.; Santa Rosa; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Ivoclar Vivadent Services & Support, Inc. in Laguna, Philippines, invites applications for a Customer Relationship Management (CRM) Systems Associate.

The role focuses on maintaining content across digital platforms, supporting users, and ensuring data quality for a reliable customer experience. You will monitor platform information, participate in testing (UAT), and develop user guides and knowledge base content.

Qualifications

• Bachelor's degree in IT, CS, Business Administration, Information Management, or related field.
• 1–2 years experience in content management, digital operations, data administration, or customer support.
• Strong attention to detail with a focus on data accuracy and quality.
• Experience using digital platforms, business applications, or information management systems.
• Good problem-solving and communication skills.
• Proficiency in Microsoft Office and other productivity tools.

Responsibilities

• Maintain and update content across digital platforms.
• Ensure platform information remains accurate, complete, and aligned with approved sources.
• Monitor data quality and identify inconsistencies through regular reviews.
• Provide first-line support to users by responding to inquiries and resolving common platform-related issues.
• Escalate more complex technical concerns to the appropriate teams and document issues clearly.
• Participate in system testing and User Acceptance Testing (UAT) activities to help validate platform performance.
• Create and maintain user guides, FAQs, knowledge base articles, and support documentation.
• Collaborate with content owners and cross-functional teams to ensure information remains current and reliable.

Skills

Content management

Data accuracy

Problem solving

Communication

MS Office

Education

Bachelor's degree in IT/CS/Business/Information Management or related field

Tools

CMS

LMS

Enterprise platforms

Job description

Company description:

We support dentists, dental technicians and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have the best possible oral health and quality of life, today and in the future. We are inspired by the knowledge that together we grow better.

Job description:

Turn information into trusted digital experiences

As a Customer Relationship Management (CRM) Systems Associate, you'll play a key role in maintaining the quality, accuracy, and reliability of a digital platform used by customers and internal stakeholders. You'll manage content, support users, monitor data quality, and help ensure a smooth digital experience. If you enjoy working with digital systems, solving problems, and keeping information organized and up to date, this could be a role where you can make a meaningful impact every day.

Your role

• Maintain and update content across digital platforms, including product information, documentation, pricing, and related materials.
• Ensure platform information remains accurate, complete, and aligned with approved sources.
• Monitor data quality and perform regular reviews to identify and correct inconsistencies.
• Provide first-line support to users by responding to inquiries and resolving common platform-related issues.
• Escalate more complex technical concerns to the appropriate teams and document issues clearly.
• Participate in system testing and User Acceptance Testing (UAT) activities to help validate platform performance.
• Create and maintain user guides, FAQs, knowledge base articles, and support documentation.
• Collaborate with content owners and cross-functional teams to ensure information remains current and reliable.

Profile description

Must-Have

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Management, or a related field, or equivalent relevant experience.
• Minimum of 1-2 years experience in content management, digital operations, data administration, customer support, or a similar role.
• Strong attention to detail with a focus on data accuracy and quality.
• Experience using digital platforms, business applications, or information management systems.
• Good problem-solving skills and the ability to support users effectively.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and other productivity tools.

Nice-to-Have

• Experience working with Content Management Systems (CMS), Learning Management Systems (LMS), or enterprise platforms.
• Exposure to testing, quality assurance, data governance, or system validation activities.
• Experience creating documentation, user guides, FAQs, or knowledge base content.
• Familiarity with troubleshooting and supporting digital products or applications.

We offer

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.
• Hybrid work setup