CRM Systems Administrator – Salesforce & Zendesk (Hybrid)

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days WFH)

HMO coverage with dependents

Gym access 24/7 (Ortigas/Makati)

20 annual leaves + cash conversion

Career growth opportunities

Job summary

MRI Software is seeking a Systems Administrator to manage day-to-day operations of core support platforms. You will administer Salesforce and Zendesk, ensure data integrity, and support global processes across regions.

This role emphasizes detail orientation, process execution, and collaboration with cross-functional teams. Ideal candidates have 1–4 years in a systems admin or support operations role, with hands-on CRM experience and a focus on operational stability.

Qualifications

• 1–4 years of experience in a systems administration or support operations role.
• Hands-on experience with Salesforce and/or Zendesk in a support or service environment.
• Experience administering users, workflows, queues, or cases within CRM/support platforms.
• Comfort working in an operational, execution-focused role.

Responsibilities

• Administer and maintain support systems, including Salesforce and Zendesk, with exposure to Freshdesk or Amazon Connect a plus.
• Support system health, data integrity, and operational consistency across regions.

Skills

Attention to detail

Analytical mindset

Documentation

Collaboration

Tools

Salesforce

Zendesk

Job description

MRI Software is seeking a Systems Administrator to manage day-to-day operations of core support platforms. You will administer Salesforce and Zendesk, ensure data integrity, and support global processes across regions.

This role emphasizes detail orientation, process execution, and collaboration with cross-functional teams. Ideal candidates have 1–4 years in a systems admin or support operations role, with hands-on CRM experience and a focus on operational stability.