Crm Specialist

Virtual Staff 365; Philippines; A distancia; PHP 558.000 - 1.004.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent work-from-home

Dayshift aligned with EST Australia

HMO (STAFF only)

Annual leave

13-month pay

Govt mandated benefits

Descripción de la vacante

Virtual Staff 365 in the Philippines seeks a CRM Specialist to manage the build, execution, and QA of client CRM platforms and strategies. This role brings eDM, SMS, and automation programs to life while driving lifecycle retention and brand consistency.

The position is full-time and remote, requiring collaboration with account teams to deliver high-volume campaigns and maintain data hygiene across client programs.

Formación

• Minimum 3 years in CRM, lifecycle, or retention marketing.
• Deep knowledge of ESP platforms (Klaviyo, Dotdigital, HubSpot).
• Strong understanding of email marketing best practices and QA processes.

Responsabilidades

• Execute CRM programs across eDM, SMS, and automation flows.
• Build and manage delivery calendars for multiple client accounts.
• Perform QA and testing to ensure accuracy and brand alignment.

Conocimientos

CRM lifecycle marketing

Klaviyo

Dotdigital

HubSpot

Email marketing

QA testing

Campaign deployment

Attention to detail

Herramientas

Klaviyo

Dotdigital

HubSpot

Descripción del empleo

CRM Specialist

Company : Virtual Staff 365 Job Type : Full Time Remote / Work from Home

Job Description

Our client is a full-service digital marketing agency delivering high-performance digital experiences across strategy, creative, performance, CRM, and web. They specialise in driving growth for a diverse client portfolio through data-driven campaigns and tailored marketing solutions.

They are now seeking to hire a CRM Specialist to manage the build, execution, and quality assurance of client CRM platforms and strategies. This role plays an integral part in bringing eDM, SMS, and automation programs to life while driving lifecycle retention and brand consistency.

Job Responsibilities

Campaign Execution & Automation

• Own the day-to-day execution of CRM programs across eDM campaigns, SMS, automated flows, and segmentation
• Build, optimise, and manage high-volume CRM delivery calendars across multiple client accounts
• Perform rigorous quality assurance and testing to ensure campaign accuracy and brand alignment

Strategy & Performance Analysis

• Contribute to CRM strategy across lifecycle marketing, retention, audience segmentation logic, and program design
• Establish and execute testing roadmaps to drive continuous account optimisation
• Run reporting and performance analysis to translate data into actionable strategic recommendations for clients

Operations & Team Collaboration

• Manage deliverability, list health, suppression lists, and platform data hygiene
• Collaborate with account managers, copywriters, and designers to brief and assemble assets to specification
• Proactively audit accounts to identify missing opportunities and build complete marketing programs

Requirements

• Minimum of 3 years of experience in CRM, lifecycle, or retention marketing
• Deep working knowledge of ESP platforms including Klaviyo, Dotdigital, and HubSpot
• Strong understanding of email marketing best practices, QA processes, and campaign deployment
• Proven ability to build end-to-end programs strategically rather than executing simple tasks
• High attention to detail with proactive problem-solving capabilities
• Excellent organisational skills to manage multiple project deadlines concurrently

Nice-to-Have Skills

• Experience working within a digital marketing agency environment
• Practical experience using Figma

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• 13-month pay
• With Government mandated benefits