Credit Management & OTC Manager

Confidential Company; Parañaque; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

HMO w/ 2 free dependents

Medical reimbursement

Group Life Insurance

Leave benefits

Birthday token

Annual Performance Reviews with salary

Job summary

Confidential Company in Parañaque seeks an experienced Credit and Finance OTC Manager to lead end-to-end order-to-cash processes, strengthen credit controls, ensure billing accuracy, and improve cash flow across the organization.

You will supervise AR operations, collaborate with Sales, Operations and Legal, drive DSO reduction, prepare financial reports, and guide a high-performing team through month- and year-end closes.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related discipline.
• Management of end-to-end Order-to-Cash and Accounts Receivable processes; credit management; collections leadership; customer dispute resolution; team leadership.
• Accounts Receivable management, credit assessment, cash application, working capital management, financial reporting, internal controls, process improvement, ERP systems.
• Strong leadership, stakeholder management, negotiation, influencing, problem-solving, presentation, and communication skills.

Responsibilities

• Lead and manage Accounts Receivable operations across the company, ensuring achievement of business objectives and finance performance targets.
• Develop and implement strategies to improve DSO, collection effectiveness, and cash flow performance.
• Manage strategic and high-value customer accounts and act as escalation point for complex collection issues.
• Partner with Sales, Operations, and Legal teams to resolve customer disputes and facilitate timely payment collection.
• Ensure compliance with applicable tax regulations and support audit requirements relating to receivables.
• Review AR aging reports, collection performance reports, and cash forecasts to support management decisions.
• Lead month-end and year-end AR closing activities in coordination with the RTR team.
• Identify process gaps and implement control enhancements and automation opportunities.
• Develop, implement, and maintain receivables policies and procedures in line with local requirements and global standards.
• Lead, coach, and develop OTC and Accounts Receivable personnel; foster high-performance and customer-focused culture.
• Promote collaboration and best-practice sharing between teams to drive consistency and service excellence.
• Provide regular updates to senior leadership regarding receivables performance, collection risks, and action plans.
• Coordinate with regional credit and collection teams to align practices and drive continuous improvement.
• Perform additional finance-related responsibilities as assigned by the Country Finance Head.

Skills

Accounts Receivable

Credit management

Collections leadership

Team leadership

Stakeholder mgmt

Negotiation

Communication

Problem solving

Presentation

Education

Bachelor's degree in Accounting/Finance/Business

Tools

ERP systems

Automation tools

BI reporting

Job description

The Credit and Finance OTC Manager leads the end-to-end Order-to-Cash (OTC) process ensuring effective credit management, billing accuracy, collections performance, and cash application. The role is responsible for maintaining financial integrity, optimizing working capital, and enhancing customer satisfaction through strong controls, process governance, stakeholder engagement, and team leadership.

WHAT ARE YOU GOING TO DO?

Strategic Accounts Receivable Management

• Lead and manage Accounts Receivable operations across the company, ensuring achievement of business objectives and finance performance targets

Collection Performance Optimization

• Develop and implement strategies to improve Days Sales Outstanding (DSO), collection effectiveness, and cash flow performance.
• Oversee customer credit evaluation, monitoring, and risk mitigation activities to protect company assets and reduce exposure to bad debts.

Customer Relationship Management

• Manage strategic and high-value customer accounts and act as the escalation point for complex collection and receivable issues
• Partner with Sales, Operations, and Legal teams to resolve customer disputes and facilitate timely payment collection.

Compliance and Governance

• Ensure compliance with applicable tax regulations, including Creditable Withholding Tax requirements, and support audit requirements relating to receivables.

Financial Reporting and Analysis

• Review and validate Accounts Receivable aging reports, collection performance reports, and cash forecasts to support management decision-making

Period-End Closing Management

• Lead month-end and year-end Accounts Receivable closing activities in coordination with the RTR team

Process Improvement and Automation

• Identify process gaps and implement control enhancements, standardization initiatives, and automation opportunities to improve efficiency and accuracy.

Policy Development and Governance

• Develop, implement, and maintain receivables policies and procedures in line with local requirements and global standards.

Team Leadership and Development

• Lead, coach, and develop OTC and Accounts Receivable personnel, fostering a high-performance and customer-focused culture.

Cross-Entity Collaboration

• Promote collaboration and best-practice sharing between teams to drive consistency and service excellence.

Management Reporting

• Provide regular updates to senior leadership regarding receivables performance, collection risks, and action plans.

Regional Alignment

• Coordinate with regional credit and collection teams to align practices, support escalations, and drive continuous improvement.

Other Duties

• Perform additional finance-related responsibilities as assigned by the Country Finance Head.

WHAT ARE WE LOOKING FOR?

• Bachelor's degree in Accounting, Finance, Business Administration, or related discipline
• Management of end-to-end Order-to-Cash and Accounts Receivable processes; credit management; collections leadership; customer dispute resolution; team leadership
• Accounts Receivable management, credit assessment, cash application, working capital management, financial reporting, internal controls, process improvement, ERP systems
• Strong leadership, stakeholder management, negotiation, influencing, problem-solving, presentation, and communication skills
• CPA, CMA, MBA, or equivalent professional qualification
• Logistics, freight forwarding, or supply chain industry experience; multinational environment
• Automation tools, business intelligence reporting, advanced analytics
• Regional and cross-cultural collaboration experience

WHAT DO WE HAVE TO OFFER?

• HMO w/ 2 free dependents from day 1 of hiring
• Medical reimbursement
• Group Life Insurance
• Medical Reimbursement (includes eyeglasses)
• Sick Leave + Vacation Leave + Wedding Leave + Bereavement Leave
• Birthday token
• Annual Performance Reviews w/ a chance of a salary alignment