Deduction Management Team Lead | Order to Cash

Accenture; Metro Manila; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

HMO coverage starting Day 1

Free medicines

Paid vacation and sick leave

Performance incentives

Employee stock purchase plan

Flexible work arrangements

Learning and development programs

Industry-recognized certifications and

Job summary

Accenture is seeking a Lead OTC Finance Operations professional in Metro Manila to oversee deductions, disputes, claims, and AR processes within the Order-to-Cash function. You will drive issue resolution, ensure process compliance, and maintain strong customer relationships across multiple OTC sub-processes.

You will lead investigations, review supporting documents, and manage aging deductions while coaching a team to deliver high-quality results and continuous improvement.

Qualifications

• Bachelor's degree in Accountancy, Finance, Business Administration, or related field.
• At least 3 years hands-on experience in Deductions Management including claims processing, dispute resolution, chargebacks, rebates, pricing discrepancies, shortages, and customer deductions investigation.
• Minimum of 2 years supervisory or team lead experience managing OTC, Accounts Receivable, or Finance Operations teams.
• Strong knowledge of Order-to-Cash (OTC) processes, including Accounts Receivable, Billing, Collections, Cash Application, Customer Account Reconciliation, and Credit Memo Processing.

Responsibilities

• Lead the investigation, validation, and resolution of customer deductions, disputes, claims, chargebacks, rebates, shortages, returns, and invoice discrepancies.
• Review supporting documentation including invoices, sales orders, purchase orders, contracts, proof of delivery, pricing agreements, and claim documents to determine deduction validity.
• Oversee key Order-to-Cash (OTC) functions, including Deductions Management, Accounts Receivable, Billing, Collections, Cash Application, and Order Management.
• Serve as the primary escalation point for complex deduction, dispute, and customer account reconciliation issues.
• Manage aged deductions and open claim balances, ensuring timely resolution to support collections and improve cash flow.
• Perform root cause analysis on recurring deductions and disputes, driving corrective actions and process improvements.
• Monitor team productivity, quality, accuracy, SLA compliance, and operational performance while ensuring delivery excellence.
• Coach and mentor team members on deductions investigation, dispute resolution, customer account reconciliation, and OTC best practices.
• Collaborate with cross-functional teams including Sales, Customer Service, Logistics, Pricing, Trade Marketing, and Finance to resolve customer deductions and optimize processes.
• Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and deduction recovery performance.

Skills

Deductions management

OTC processes

Accounts Receivable

Billing

Cash Application

Dispute resolution

Process improvement

Team leadership

Education

Bachelor's degree in Accounting/Finance

Job description

Join a high-performing finance operations team and take the lead in managing Deductions, Disputes, Claims, and Accounts Receivable processes. In this role, you will oversee complex customer deductions and drive operational excellence across Order-to-Cash (OTC) functions, ensuring timely issue resolution, process compliance, and strong customer relationships.

What You'll Do

• Lead the investigation, validation, and resolution of customer deductions, disputes, claims, chargebacks, rebates, shortages, returns, and invoice discrepancies.

• Review supporting documentation including invoices, sales orders, purchase orders, contracts, proof of delivery, pricing agreements, and claim documents to determine deduction validity.

• Oversee key Order-to-Cash (OTC) functions, including Deductions Management, Accounts Receivable, Billing, Collections, Cash Application, and Order Management.

• Serve as the primary escalation point for complex deduction, dispute, and customer account reconciliation issues.

• Manage aged deductions and open claim balances, ensuring timely resolution to support collections and improve cash flow.

• Perform root cause analysis on recurring deductions and disputes, driving corrective actions and process improvements.

• Monitor team productivity, quality, accuracy, SLA compliance, and operational performance while ensuring delivery excellence.

• Coach and mentor team members on deductions investigation, dispute resolution, customer account reconciliation, and OTC best practices.

• Collaborate with cross-functional teams including Sales, Customer Service, Logistics, Pricing, Trade Marketing, and Finance to resolve customer deductions and optimize processes.

• Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and deduction recovery performance.
  

What We're Looking For

• Bachelor's degree in Accountancy, Finance, Business Administration, or a related field.

• At least 3 years of hands-on experience in Deductions Management, including claims processing, dispute resolution, chargebacks, rebates, pricing discrepancies, shortages, and customer deductions investigation.

• Minimum of 2 years supervisory or team lead experience managing OTC, Accounts Receivable, or Finance Operations teams.

• Strong knowledge of Order-to-Cash (OTC) processes, including Accounts Receivable, Billing, Collections, Cash Application, Customer Account Reconciliation, and Credit Memo Processing.

Benefits You Can Look Forward To

• HMO coverage starting Day 1 (medical, dental, and mental wellness)

• Free medicines*

• Paid vacation and sick leave

• Performance incentives and employee stock purchase plan

• Flexible work arrangements

• Learning and development programs

• Industry-recognized certifications and career growth opportunities

*Terms and conditions apply.