Credit Card Remediation Specialist — US PT Hours

Extend Your Team; Metro Manila; Remote; PHP 96,917,000 - 110,762,000; Full time

Benefits offered by this job

HMO

Internet stipend

Paid time off

Laptop provided

Job summary

Extend Your Team is hiring for a customer experience role based in the Philippines. The candidate will respond to customer queries via Zendesk, document issues, and guide applicants through the process while ensuring high-quality service.

You will work with finance-related accounts, handle remediation tasks, and collaborate with internal teams to ensure accurate, timely outcomes. The position requires US Pacific Time availability, strong English, and meticulous attention to detail.

Qualifications

• Minimum 2 years in US loan, mortgage, credit card, or financial services operations.
• Experience handling credit card operations remediation and disputes.
• Customer-facing role in financial services account management.
• Knowledge of credit card servicing processes, payments, disputes, and account maintenance.
• Strong written communication and confidentiality.

Responsibilities

• Respond to customer queries using Zendesk or similar tools in a timely manner.
• Document and log issues, compliments, and complaints.
• Guide customers through application flow when needed.
• Track customer experiences across channels using logs, dashboards, and CRM systems.

Skills

US loan experience

credit card operations

customer support

communication skills

English fluency

Zendesk

Education

Bachelor's degree or equivalent

Tools

Zendesk

Google Drive

CRM systems

Email

Job description

Extend Your Team is hiring for a customer experience role based in the Philippines. The candidate will respond to customer queries via Zendesk, document issues, and guide applicants through the process while ensuring high-quality service.

You will work with finance-related accounts, handle remediation tasks, and collaborate with internal teams to ensure accurate, timely outcomes. The position requires US Pacific Time availability, strong English, and meticulous attention to detail.