Hybrid Credit Card Support Specialist (Entry Level)

John Clements Consultants, Inc.; Muntinlupa; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO on Day 1

Life Insurance on Day 1

Vision Care

Wellness & Reimbursements

Employee Assistance Program

Life Coaching

Internet Allowance

Job summary

John Clements Consultants, Inc. in the Philippines is seeking customer-focused professionals to join our Customer Service Team as Customer Service Representatives supporting credit card customers.

You will assist cardholders with inquiries, address concerns, provide accurate information, and resolve issues efficiently. The role welcomes fresh graduates with limited call center experience and offers five-week hybrid training, followed by a hybrid work arrangement with monthly onsite reporting.

Qualifications

• Two years of college is required.
• Fresh graduates are welcome to apply.
• Limited or relevant call center experience encouraged to apply.
• Excellent verbal and written English communication skills.
• Strong customer service and relationship-building skills.
• Professional telephone etiquette and rapport-building abilities.
• Confidence in identifying and presenting sales or service opportunities.
• Strong problem-solving and decision-making skills.
• Basic computer proficiency.

Responsibilities

• Handle inbound calls from customers and stores regarding credit card accounts and inquiries.
• Address and resolve concerns related to new credit card accounts promptly and accurately.
• Provide professional customer service through clear communication and active listening.
• Identify customer needs and recommend relevant products or services.
• Meet standards for customer service, call quality, and productivity.
• Comply with company policies, schedules, and attendance requirements.
• Collaborate with team and adapt to changing business needs.

Skills

Two years college

English communication

Customer service

Call center familiarity

Problem solving

Professional telephone etiquette

Rapport building

Team collaboration

Adaptability

Education

Two years college

Job description

John Clements Consultants, Inc. in the Philippines is seeking customer-focused professionals to join our Customer Service Team as Customer Service Representatives supporting credit card customers.

You will assist cardholders with inquiries, address concerns, provide accurate information, and resolve issues efficiently. The role welcomes fresh graduates with limited call center experience and offers five-week hybrid training, followed by a hybrid work arrangement with monthly onsite reporting.