Remote Card Services Operations Lead

Extend Your Team; Philippines; À distance; PHP 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Extend Your Team is seeking an Operations Lead (Card Services) in the Philippines for a full-time, remote role. You will lead a customer service team, optimize origination workflows, and collaborate with cross-functional teams to maintain high service levels for card products.

You bring 10+ years of customer service experience, strong leadership, and excellent English communication. Familiarity with ZenDesk, Asana or Amazon Connect is a plus; you must reside in the Philippines.

Qualifications

• At least 10 years of customer service experience.
• Experience with US mortgage and/or credit card accounts is a plus.
• Ability to drive efficiency and improve loan origination workflows.

Connaissances

Customer Service Leadership

Team Leadership

English Communication

Problem Solving

Origination Processes

Time Management

Detail-Oriented

Cross-functional Collaboration

Formation

Bachelor's Degree

Outils

ZenDesk

Asana

Amazon Connect

Description du poste

Extend Your Team is seeking an Operations Lead (Card Services) in the Philippines for a full-time, remote role. You will lead a customer service team, optimize origination workflows, and collaborate with cross-functional teams to maintain high service levels for card products.

You bring 10+ years of customer service experience, strong leadership, and excellent English communication. Familiarity with ZenDesk, Asana or Amazon Connect is a plus; you must reside in the Philippines.