Credit Card CSR Training Lead

Intelegencia; Tarlac City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading training provider in Tarlac City is seeking an experienced Training Specialist to develop and implement effective training programs for customer service teams. The role entails facilitating workshops, onboarding new staff, and offering coaching to enhance agent performance. Ideal candidates will have at least 3 years of experience in customer service, excellent communication skills, and proficiency in e-learning tools.

Qualifications

• 3+ years of customer service experience in the credit card industry.
• Ability to design and facilitate training sessions.
• Excellent communication and presentation skills.

Responsibilities

• Facilitate workshops on billing and payment disputes.
• Lead onboarding and training efforts for new staff.
• Collaborate with QA and Compliance teams.

Skills

Customer service experience

Training design and facilitation

Communication skills

Proficiency in Microsoft Office

Adaptability

Tools

e-learning tools

Job description

A leading training provider in Tarlac City is seeking an experienced Training Specialist to develop and implement effective training programs for customer service teams. The role entails facilitating workshops, onboarding new staff, and offering coaching to enhance agent performance. Ideal candidates will have at least 3 years of experience in customer service, excellent communication skills, and proficiency in e-learning tools.