Credit Card Ops Team Leader - On-site Taguig

Recruitify_HR; Taguig; On-site; PHP 424,080 - 479,880; Full time

Job summary

A leading HR recruitment firm is looking for a Team Leader to manage and support a team in credit card operations in Taguig. The role requires a candidate with at least 2 years of relevant Team Leader experience, strong credit card process knowledge, and the ability to drive KPIs. Responsibilities include coaching, performance management, and ensuring compliance with banking regulations. If you are ready to lead a dynamic team and improve service outcomes, apply now.

Qualifications

• Minimum of 2 years of experience as a Team Leader in a BPO setting.
• Strong experience in BFSI LOBs, with at least 3 years of relevant experience.
• Experience in end-to-end credit card operations including CSR, Collections, Fraud, and Disputes.

Responsibilities

• Manage and support a team handling credit card operations.
• Drive performance and ensure compliance with banking regulations.
• Coach agents and handle escalations.

Skills

Leadership and mentoring

Performance management

Customer service excellence

Credit card process knowledge

Education

Bachelor's degree or equivalent experience

Job description

A leading HR recruitment firm is looking for a Team Leader to manage and support a team in credit card operations in Taguig. The role requires a candidate with at least 2 years of relevant Team Leader experience, strong credit card process knowledge, and the ability to drive KPIs. Responsibilities include coaching, performance management, and ensuring compliance with banking regulations. If you are ready to lead a dynamic team and improve service outcomes, apply now.