Credit Card Collections Specialist — Drive Recoveries

Maya; Manila; On-site; PHP 223,000 - 446,000; Full time

Job summary

Maya is seeking a Collection Operations professional in Manila to perform collection activities for pre-delinquent and past-due accounts. The role aims to achieve set targets while complying with policies and procedures.

You will handle call outs, maintain loan/payment records, and coordinate with clients on payments and options. We value individuals who can prepare statements, draft collection letters, and generate daily productivity reports, with a willingness to work long hours, weekends, and

Qualifications

• BS degree in Finance or related field.
• Proven experience as a collection associate for lending and credit cards.

Responsibilities

• Handle collection call outs.
• Maintain updated records of loan payments and client information.
• Monitor progress of existing loans/dues and coordinate with clients on payments or payment options.
• Prepare statements and reconcile client loans.
• Write collection letters.
• Submit productivity/collection reports (end of day).
• Strategize to achieve set targets and meet productivity standards.
• Willing to work long hours, including weekends and holidays; shifting schedule.
• Address various customer issues.
• Evaluate and recommend approval/disapproval of requests for waivers of charges.

Skills

Collection calls

Record maintenance

Client communication

Reporting

Waiver evaluation

Target achievement

Education

BS degree in Finance

Job description

Maya is seeking a Collection Operations professional in Manila to perform collection activities for pre-delinquent and past-due accounts. The role aims to achieve set targets while complying with policies and procedures.

You will handle call outs, maintain loan/payment records, and coordinate with clients on payments and options. We value individuals who can prepare statements, draft collection letters, and generate daily productivity reports, with a willingness to work long hours, weekends, and