Creation Supervisor: BPO/US OPERATIONS

TigerUx; Philippines; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO + 2 Dependents (Effective Day 1)

Transportation & Rice Allowances

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefit

Job summary

TigerUx in the Philippines seeks a Creation Supervisor for its BPO sales support team. You will oversee daily operations, coach staff, monitor performance, and manage documentation and CRM data to drive revenue and quality service.

The role emphasizes leadership in a fast-paced startup-like environment, with night-shift US operations exposure and a focus on process optimization and reporting.

Qualifications

• Bachelor's Degree required or High School diploma with 3+ years of relevant professional experience.
• Excellent spoken English with a clear, neutral accent and effective live call handling.
• Proven ability to excel in high-volume, high-pressure calls and coach teams to achieve the same.
• 3+ years in contact center/customer care, with exposure to night-shift US operations.
• 2+ years in supervisory role managing team quality, CRM accuracy, and workflows.

Responsibilities

• Supervise and mentor Sales Assistants to achieve team goals.
• Monitor daily calls, follow-ups, and CRM updates for quality and productivity.
• Conduct performance reviews and implement development plans.
• Support onboarding and training new team members.
• Handle inbound/outbound sales calls and client inquiries.
• Lead by example with real-time coaching and call quality oversight.
• Ensure CRM data accuracy and optimize workflows for reporting.
• Identify process improvements to boost efficiency and sales outcomes.
• Track KPIs and prepare management reports.
• Analyze data to identify trends and gaps in performance.
• Ensure timely documentation of activities and outcomes.
• Act as escalation point for client/team concerns.

Skills

English proficiency

Leadership

Coaching

CRM QA

Performance tracking

Education

Bachelor's Degree

HS Diploma + 3+ years experience

Tools

CRM software

Job description

Creation Supervisor: BPO

Oversees the Sales Support team’s daily operations, ensuring efficient processes, quality client interactions, and accurate documentation. They also coach the team, monitor performance metrics, and handle sales calls to drive revenue and model best practices.

Note: The designation as a Managerial or Supervisory role will depend on the candidate’s

background and experience.

RESPONSIBILITIES

• Supervise and mentor Sales Assistants to achieve individual and team performance goals.

• Monitor daily calls, follow-ups, and CRM updates for quality and productivity.

• Conduct performance reviews, provide feedback, and implement development plans.

• Support onboarding and training new team members.

• Handle inbound/outbound sales calls, respond to client inquiries, and support job listings.

• Lead by example, oversee call quality, and provide real-time coaching

• Ensure CRM data accuracy and optimize workflows for scheduling, documentation, and reporting.

• Identify process improvements to enhance efficiency and sales outcomes.

• Track team KPIs and prepare performance reports for management.

• Analyze data to identify trends, gaps, and improvement opportunities.

• Ensure accurate, timely documentation of sales activities and outcomes.

• Act as an escalation point for client and team concerns and complex inquiries.

• Ensure timely follow-ups and professional communication with clients and prospects.

• Coordinate with internal stakeholders to align sales activities with business priorities.

• Provide daily administrative support and maintain organized digital folders, trackers, and documentation.

• Oversee email management, task delegation, and follow-up tracking for the team.

• Ensure compliance with company processes and documentation standards.

QUALIFICATIONS

• Bachelor's Degree required or High School diploma with 3+ years of relevant

  professional experience.

  Excellent spoken English with a clear, neutral accent and the ability to demonstrate

  effective call handling live.

  Proven ability to excel in high-volume, high-pressure calls and coach teams to achieve

  the same.

  3+ years in contact center/customer care, with direct exposure to US night-shift operations.

  2+ years in a supervisory role managing team quality, CRM accuracy, and workflows.

  Strong coaching mindset with a track record of improving sales or customer support performance through team development.

  Experience building processes and systems for growing teams (e.g., call scripts, QA checklists, escalation paths).

  Strong persuasion and leadership skills, with the ability to lead and scale larger teams.

  Adaptable and able to thrive in a fast-paced startup environment with evolving priorities.

BENEFITS

• HMO + 2 Dependents (Effective Day 1)

• Transportation & Rice Allowances

• Leave Conversion Benefit

• Performance Reviews

• Government Mandated Benefit

WORK SET-UP: Monday – Friday |Night Shift (DST Dependent)

WORK LOCATION: BGC, TAGUIG CITY