Creation Supervisor

TigerUX; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Sales Incentives

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX is seeking a Creation Supervisor to oversee the Sales Support team’s daily operations, ensuring efficient processes, quality client interactions, and accurate documentation.

You will coach and mentor sales assistants, monitor activities, conduct reviews, handle escalations, and collaborate with internal teams to drive performance and ensure compliance with company processes.

Qualifications

• Bachelor's Degree required or High School diploma with 3+ years of relevant professional experience.
• Excellent spoken English with a clear, neutral accent and the ability to demonstrate effective call handling live.
• Proven ability to excel in high-volume, high-pressure calls and coach teams to achieve the same.
• 3+ years in contact center/customer care, with direct exposure to US night-shift operations.
• 2+ years in a supervisory role managing team quality, CRM accuracy, and workflows.
• Strong coaching mindset with a track record of improving sales or customer support performance through team development.
• Experience building processes and systems for growing teams (e.g., call scripts, QA checklists, escalation paths).
• Strong persuasion and leadership skills, with the ability to lead and scale larger teams.
• Adaptable and able to thrive in a fast-paced startup environment with evolving priorities.

Responsibilities

• Coach and mentor Sales Assistants to achieve performance targets.
• Monitor daily activities (calls, follow-ups, CRM) to ensure quality and productivity.
• Conduct performance reviews, provide feedback, and support onboarding/training.
• Handle inbound/outbound sales activities and support client inquiries and job postings.
• Lead by example in sales communication and client management.
• Oversee call quality, CRM accuracy, and workflow efficiency.
• Identify and implement process improvements to drive results.
• Track KPIs (calls, conversions, pipeline progress).
• Prepare reports and analyze data to identify trends and improvement areas.
• Manage escalations and ensure timely, professional client communication.
• Collaborate with internal teams to align sales efforts.
• Support day-to-day sales operations, documentation, and task management.
• Ensure organized records and compliance with company processes.

Skills

Coaching

Leadership

CRM accuracy

Performance coaching

Call handling

Team management

Process improvement

Education

Bachelors Degree

High School diploma + 3+ years experience

Tools

CRM systems

Job description

The Creation Supervisor oversees the Sales Support team’s daily operations, ensuring efficient processes, quality client interactions, and accurate documentation.

Responsibilities

• Coach and mentor Sales Assistants to achieve performance targets.


• Monitor daily activities (calls, follow-ups, CRM) to ensure quality and productivity.


• Conduct performance reviews, provide feedback, and support onboarding/training.


• Handle inbound/outbound sales activities and support client inquiries and job postings.


• Lead by example in sales communication and client management.


• Oversee call quality, CRM accuracy, and workflow efficiency.


• Identify and implement process improvements to drive results.


• Track KPIs (calls, conversions, pipeline progress).


• Prepare reports and analyze data to identify trends and improvement areas.


• Manage escalations and ensure timely, professional client communication.


• Collaborate with internal teams to align sales efforts.


• Support day-to-day sales operations, documentation, and task management.


• Ensure organized records and compliance with company processes.

Qualifications

• Bachelor's Degree required or High School diploma with 3+ years of relevant professional experience.


• Excellent spoken English with a clear, neutral accent and the ability to demonstrate effective call handling live.


• Proven ability to excel in high-volume, high-pressure calls and coach teams to achieve the same.


• 3+ years in contact center/customer care, with direct exposure to US night-shift operations.


• 2+ years in a supervisory role managing team quality, CRM accuracy, and workflows.


• Strong coaching mindset with a track record of improving sales or customer support performance through team development.


• Experience building processes and systems for growing teams (e.g., call scripts, QA checklists, escalation paths).


• Strong persuasion and leadership skills, with the ability to lead and scale larger teams.


• Adaptable and able to thrive in a fast-paced startup environment with evolving priorities.

WORK SET-UP

• Monday - Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance


• Rice Allowance


• Sales Incentives


• Leave Conversion Benefit


• Performance Reviews


• Government Mandated Benefits


• HMO + 2 Dependents (Effective Day 1)


• 10% Night Differential