CRD Associate

Archon Special Machineries Inc.; Davao City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Archon Special Machineries Inc. in Davao City is seeking a Customer Insights Assistant to help marketing and sales through data collection and analysis. You will support customer research and organize feedback to improve products and campaigns.

The role requires at least 2 years in customer service or sales, strong bilingual communication (English/Filipino), and the ability to work cross-functionally with CRD and product teams.

Qualifications

• Minimum 2 years in customer service, marketing or sales.
• Experience in collecting and organizing customer data and feedback.
• Strong communication and interpersonal skills.
• Basic analytical abilities to collect and organize customer data.
• Problem-solving skills to address customer concerns.
• Proficiency in basic CRM and market research software.
• Fluency in English and Filipino; additional language is a plus.
• Ability to relay customer insights to the CRD Supervisor.
• Basic project coordination skills.
• Adaptability to cross-functional environments.

Responsibilities

• Assist in gathering and organizing customer feedback to support marketing strategies.
• Conduct basic customer research to provide insights for product improvements.
• Collect and organize customer data to support targeted marketing and sales campaigns.
• Help coordinate product launch events and customer feedback sessions.
• Monitor customer experience across various touchpoints of the sales funnel.
• Assist in the implementation and management of loyalty programs.
• Prepare preliminary reports on customer trends for review by the CRD Superior.
• Support communication between customers and internal teams for product testing.
• Help implement and track customer satisfaction metrics.
• Provide administrative support for CRD initiatives and projects.

Skills

Customer service

Data collection & analysis

Communication

Interpersonal skills

Problem-solving

CRM software

Market research

Bilingual: English & Filipino

Cross-functional collaboration

Project coordination

Tools

CRM software

Job description

Qualifications

• Minimum of 2 years of experience in customer service, marketing or sales.
• Experience in collecting and organizing customer data and feedback
• Good communication and interpersonal skills for interacting with customers and internal teams
• Basic analytical abilities to collect and organize customer data.
• Problem-solving skills to assist in addressing customer concerns.
• Proficiency in basic CRM and market research software.
• Fluency in English and Filipino; additional language is a plus.
• Ability to understand and relay customer insights to the CRD Supervisor.
• Basic project coordination skills.
• Adaptability to work effectively in a cross-functional environment.

Duties and Responsibilities

• Assist in gathering and organizing customer feedback to support marketing strategies.
• Conduct basic customer research to provide insights for product improvements
• Collect and organize customer data to support targeted marketing and sales campaigns.
• Help coordinate product launch events and customer feedback sessions.
• Monitor customer experience across various touchpoints of the sales funnel.
• Assist in the implementation and management of loyalty programs.
• Prepare preliminary reports on customer trends for review by the CRD Superior.
• Support communication between customers and internal teams for product testing.
• Help implement and track customer satisfaction metrics.
• Provide administrative support for CRD initiatives and projects.