Counter Supervisor: Lead Service & Sales Excellence

Ace Hardware Phils., Inc; Angeles; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Employee discounts

Career development

Supportive team environment

Job summary

Ace Hardware Phils., Inc in SM City Clark is seeking a dedicated Counter Supervisor. This full-time role oversees daily counter operations, mentors staff, and ensures exceptional customer service across hardware and consumer products.

You will manage transactions, stock levels, and promotional displays while upholding high service standards. A proactive, reliable leader with strong communication skills is ideal for our team.

Qualifications

• Experience in a retail environment, preferably in a supervisory or team leader capacity.
• Strong customer service and communication abilities.
• Proficiency in cash handling and point-of-sale systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of hardware products and retail operations preferred.

Responsibilities

• Supervise and coordinate the activities of counter staff to ensure efficient daily operations.
• Manage customer transactions, including cash handling, returns, and order processing.
• Provide expert product knowledge and recommendations to customers across hardware and consumer products.
• Monitor counter inventory and communicate restocking needs to relevant departments.
• Train and mentor retail assistants on customer service standards, product information, and procedures.
• Handle customer complaints professionally, ensuring swift resolution and satisfaction.
• Maintain a clean, organized and safe counter environment in line with company standards.
• Assist with promotional activities and product displays to maximize sales opportunities.
• Report counter performance metrics and provide feedback to management.
• Support the implementation of company policies and procedures.

Skills

Retail supervision

Customer service

Cash handling

POS systems

Communication skills

Organization

Attention to detail

Team leadership

Tools

POS terminals

Job description

Ace Hardware Phils., Inc in SM City Clark is seeking a dedicated Counter Supervisor. This full-time role oversees daily counter operations, mentors staff, and ensures exceptional customer service across hardware and consumer products.

You will manage transactions, stock levels, and promotional displays while upholding high service standards. A proactive, reliable leader with strong communication skills is ideal for our team.