Counter Supervisor

Ace Hardware Phils., Inc; Angeles; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Employee discounts

Career development

Supportive team environment

Job summary

Ace Hardware Phils., Inc in SM City Clark is seeking a dedicated Counter Supervisor. This full-time role oversees daily counter operations, mentors staff, and ensures exceptional customer service across hardware and consumer products.

You will manage transactions, stock levels, and promotional displays while upholding high service standards. A proactive, reliable leader with strong communication skills is ideal for our team.

Qualifications

• Experience in a retail environment, preferably in a supervisory or team leader capacity.
• Strong customer service and communication abilities.
• Proficiency in cash handling and point-of-sale systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of hardware products and retail operations preferred.

Responsibilities

• Supervise and coordinate the activities of counter staff to ensure efficient daily operations.
• Manage customer transactions, including cash handling, returns, and order processing.
• Provide expert product knowledge and recommendations to customers across hardware and consumer products.
• Monitor counter inventory and communicate restocking needs to relevant departments.
• Train and mentor retail assistants on customer service standards, product information, and procedures.
• Handle customer complaints professionally, ensuring swift resolution and satisfaction.
• Maintain a clean, organized and safe counter environment in line with company standards.
• Assist with promotional activities and product displays to maximize sales opportunities.
• Report counter performance metrics and provide feedback to management.
• Support the implementation of company policies and procedures.

Skills

Retail supervision

Customer service

Cash handling

POS systems

Communication skills

Organization

Attention to detail

Team leadership

Tools

POS terminals

Job description

About the role

We are seeking a dedicated and customer-focused Counter Supervisor to join our team at Ace Hardware Phils., Inc in SM City Clark. This is a full-time position that plays a crucial role in delivering exceptional service at our retail counter. As Counter Supervisor, you will be responsible for overseeing daily counter operations, managing a team of retail assistants, and ensuring that every customer receives outstanding service and support. This position is integral to maintaining our reputation for excellence in the retail and consumer products sector.

Key responsibilities

• Supervise and coordinate the activities of counter staff to ensure efficient and smooth daily operations
• Manage customer transactions, including cash handling, returns, and order processing
• Provide expert product knowledge and recommendations to customers across our range of hardware and consumer products
• Monitor inventory levels at the counter and communicate restocking needs to relevant departments
• Train and mentor retail assistants on customer service standards, product information, and operational procedures
• Handle customer complaints and queries professionally, ensuring swift resolution and customer satisfaction
• Maintain a clean, organized and safe counter environment in compliance with company standards
• Assist with promotional activities and product displays to maximize sales opportunities
• Report on counter performance metrics and provide feedback to management
• Support the implementation of company policies and procedures

What we're looking for

• Proven experience working in a retail environment, preferably in a supervisory or team leader capacity
• Strong customer service skills with the ability to build positive relationships with customers and colleagues
• Excellent communication and interpersonal abilities
• Proficiency in cash handling and point-of-sale systems
• Basic mathematical skills for accurate transaction processing
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong organizational and attention to detail
• Reliability and strong work ethic
• Knowledge of hardware products and retail operations is preferred

What we offer

At Ace Hardware Phils., Inc, we are committed to supporting our employees with competitive benefits and a positive work environment. We offer opportunities for career development and advancement within our growing retail network. We provide a supportive team atmosphere where your contributions are valued and recognised. Our employees benefit from employee discounts on our range of quality hardware and consumer products. We foster a workplace culture that encourages professional growth and celebrates the success of our team members. We are dedicated to creating a workplace where every employee feels motivated and supported.

About us

Ace Hardware Phils., Inc is a leading retailer in the hardware and consumer products sector, dedicated to providing customers with quality products, expert advice, and exceptional service. With a strong reputation built on trust and reliability, we serve communities across the Philippines with an extensive range of hardware, home improvement, and consumer goods. Our mission is to be the preferred choice for customers seeking quality products and knowledgeable service. We are committed to fostering a culture of excellence, integrity, and customer satisfaction that extends to both our customers and our valued team members. We believe in empowering our employees to deliver outstanding results and grow with our organisation.