Store Supervisor: Lead Retail Team & Elevate Customer Experience

Ace Hardware Phils., Inc.; Sorsogon City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Ace Hardware Phils., Inc. in Sorsogon City is seeking a Store Supervisor to lead daily store operations, drive sales, and manage a retail team. This full-time role emphasizes customer service excellence, staff development, inventory control, and safe, compliant store conditions.

You will recruit and train staff, optimize merchandising, handle POS cash processes, and report performance to management while upholding company policies and standards.

Qualifications

• Proven retail management experience in a supervisory role.
• Strong leadership and people management skills.
• Excellent customer service orientation.
• Proficiency in POS systems and retail software.
• Knowledge of inventory management and merchandising.

Responsibilities

• Overseeing daily store operations and ensuring targets are met.
• Managing, training, and supervising store staff.
• Recruiting, induction and performance management.
• Monitoring inventory levels and stock rotation.
• Maintaining a clean, compliant store environment.
• Handling customer inquiries and complaints professionally.
• Processing cash and operating the POS system securely.
• Implementing store promotions and merchandising strategies.
• Reporting store performance and staffing to senior management.
• Ensuring compliance with company policies and retail regulations.

Skills

Retail management

Staff leadership

Customer service

POS systems

Inventory management

Cash handling

Merchandising

Communication skills

Tools

POS software

Retail software

Job description

Ace Hardware Phils., Inc. in Sorsogon City is seeking a Store Supervisor to lead daily store operations, drive sales, and manage a retail team. This full-time role emphasizes customer service excellence, staff development, inventory control, and safe, compliant store conditions.

You will recruit and train staff, optimize merchandising, handle POS cash processes, and report performance to management while upholding company policies and standards.