Counter Supervisor & Customer Experience Coach

Ace Hardware Phils., Inc. - SM City Tarlac Branch; Pampanga; On-site; PHP 201,000 - 290,000; Full time

Job summary

Ace Hardware Phils., Inc. - SM City Tarlac Branch is seeking a supervisor to oversee counter staff and ensure top-level customer service. You will guide training, monitor cashier activities, and address customer inquiries with a proactive approach.

Ideal candidates have 1–3 years in supervision, a customer-focused mindset, and strong interpersonal skills to maintain a smooth daily operation at the counter area.

Qualifications

• Educational qualifications as listed: Bachelor's degree in Business Administration or related field.
• Experience: 1–3 years in a supervisory role.
• Skills: strong communication and interpersonal abilities.
• Responsibilities and Duties: ability to manage a team and oversee daily operations.
• Qualities and Traits: customer-oriented mindset with a problem-solving attitude.

Responsibilities

• Supervise and coordinate activities of counter staff to ensure customer satisfaction.
• Assist in training and developing new employees, providing guidance and support.
• Monitor cashier transactions and ensure compliance with company policies.
• Address customer inquiries and resolve issues promptly and effectively.
• Maintain a clean and organized counter area to enhance customer experience.

Skills

Strong communication

Staff supervision

Education

Bachelor's degree in Business Administration or related field

Job description

Ace Hardware Phils., Inc. - SM City Tarlac Branch is seeking a supervisor to oversee counter staff and ensure top-level customer service. You will guide training, monitor cashier activities, and address customer inquiries with a proactive approach.

Ideal candidates have 1–3 years in supervision, a customer-focused mindset, and strong interpersonal skills to maintain a smooth daily operation at the counter area.