Corporate Travel Servicing Team Lead

JPMorgan Chase & Co.; Metro Manila; Presencial; PHP 1.000.000 - 1.600.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Metro Manila is seeking a Servicing Travel Advisor Manager to lead a team of travel advisors delivering accurate corporate bookings and responsive issue resolution for clients.

You will coach advisors, optimize workflows, and strengthen vendor and client partnerships to support a consistent service experience. You will stay current on travel market trends, coach through complex travel challenges, and use data and tools to elevate the customer experience while ensuring

Formación

• 2 years of experience managing client relationships, including identifying and anticipating client needs to support service outcomes.
• Conflict management skills, including resolving travel-related issues promptly and effectively.
• Experience using travel management technology tools and platforms to support booking, itinerary management, and process efficiency.
• Strong analytical skills, including organizing and evaluating information to identify key details, risks, and opportunities.

Responsabilidades

• Lead and coordinate a team of travel advisors to fulfill corporate travel bookings aligned to client needs and preferences.
• Monitor travel management tools and workflows to support timely itinerary completion and accurate record processing.
• Resolve travel-related issues and escalations, coaching advisors to support service quality and customer satisfaction.
• Coach, develop, and support advisor performance through feedback, training, and day-to-day guidance.
• Stay current on travel market trends and product offerings to provide informed, relevant support to clients.

Conocimientos

Client relationship management

Conflict resolution

Analytical thinking

Coaching and mentorship

Herramientas

Travel management platforms

Descripción del empleo

JPMorgan Chase & Co. in Metro Manila is seeking a Servicing Travel Advisor Manager to lead a team of travel advisors delivering accurate corporate bookings and responsive issue resolution for clients.

You will coach advisors, optimize workflows, and strengthen vendor and client partnerships to support a consistent service experience. You will stay current on travel market trends, coach through complex travel challenges, and use data and tools to elevate the customer experience while ensuring