Travel Servicing Lead: Coach, Optimize, Resolve

Aumni; Metro Manila; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

JPMorganChase is seeking a Servicing Travel Advisor Lead to guide advisors in delivering high-quality travel support with accuracy and urgency. You will coach performance, monitor quality, and leverage insights to strengthen service delivery across Chase Travel and FROSCH.

The role emphasizes cross-functional collaboration, workflow optimization, and prompt resolution of complex travel issues to elevate client experiences.

Qualifications

• 3 years of corporate travel servicing, travel management, or travel agency operations.
• 1 year of experience leading, coaching, or mentoring team members in a service environment.
• Proficiency using Sabre (GDS) and travel booking, ticketing, and itinerary management tools.
• Experience managing client relationships, including handling service concerns and escalations.
• Strong analytical and problem-solving skills to evaluate complex travel scenarios and determine effective resolutions.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills to communicate clearly and professionally with internal teams and clients.

Responsibilities

• Monitor service quality through call and email reviews, scorecards, and complaint tracking to identify trends and drive continuous improvement.
• Coach advisors through targeted feedback, mentoring, and one-on-one performance conversations.
• Develop and maintain account-specific training and reference materials aligned to client requirements.
• Oversee workforce management activities, including timecard validation, schedule coordination, and time-off approvals to support service coverage.
• Build and maintain professional client relationships by assessing needs and providing tailored travel solutions.
• Coordinate cross-functional communication to streamline support workflows and improve operational efficiency.
• Partner with account management on strategy discussions, new-account implementation calls, and recurring client meetings to align on service objectives.
• Improve servicing processes by identifying opportunities to simplify workflows and implement productivity-focused enhancements.
• Ensure advisors use travel management technology tools effectively to support booking accuracy and traveler experience.
• Resolve complex travel-related escalations by applying policy knowledge and securing timely, effective outcomes.
• Support hiring and onboarding activities to strengthen team capability and readiness.

Skills

Coaching

Travel management

Sabre (GDS)

Client relationship management

Analytical skills

Communication skills

Multitasking

Tools

Sabre (GDS)

Travel booking tools

Ticketing systems

Job description

JPMorganChase is seeking a Servicing Travel Advisor Lead to guide advisors in delivering high-quality travel support with accuracy and urgency. You will coach performance, monitor quality, and leverage insights to strengthen service delivery across Chase Travel and FROSCH.

The role emphasizes cross-functional collaboration, workflow optimization, and prompt resolution of complex travel issues to elevate client experiences.