EMEA Corporate Travel Advisor IV — VIP Service

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Corporate Servicing Travel Advisor IV to deliver exceptional service for our corporate clients.

You will book travel, resolve issues promptly, and liaise with vendors to ensure expectations are met, while using travel tools to optimize itineraries and maintain high client satisfaction with VIP attention. The role emphasizes conflict management, attention to detail, and analytical thinking to improve travel logistics and the overall client experience

Qualifications

• Must have at least 3 years of Corporate Travel & GDS (Sabre) experience in EMEA point of sale.
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards.
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process.
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors.
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement.
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey.

Responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients

Skills

GDS Sabre experience

Travel coordination

Conflict management

Customer relationship management

Analytical thinking

Customer experience understanding

Tools

Travel management software

Job description

JPMorgan Chase & Co. in Manila is seeking a Corporate Servicing Travel Advisor IV to deliver exceptional service for our corporate clients.

You will book travel, resolve issues promptly, and liaise with vendors to ensure expectations are met, while using travel tools to optimize itineraries and maintain high client satisfaction with VIP attention. The role emphasizes conflict management, attention to detail, and analytical thinking to improve travel logistics and the overall client experience