Corporate Travel Services Team Lead

JPMorgan Chase & Co.; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Servicing Travel Advisor Manager to lead a team of travel advisors delivering accurate corporate travel bookings and timely issue resolution.

You will optimize workflows, coach advisors through complex challenges, and strengthen vendor and client partnerships to ensure a consistent service experience. You will oversee frontline support for corporate clients, stay updated on market trends, and drive service quality through data-driven insights and proactive

Qualifications

• 2 years of experience managing client relationships to support service outcomes.
• Conflict management skills to resolve travel-related issues promptly and effectively.
• Experience using travel management technology tools and platforms to support booking, itinerary management, and process efficiency.
• Strong analytical skills to identify details, risks, and opportunities.

Responsibilities

• Lead and coordinate a team of travel advisors to fulfill corporate travel bookings aligned to client needs and preferences.
• Monitor travel management tools and workflows to support timely itinerary completion and accurate record processing.
• Resolve travel-related issues and escalations, coaching advisors to support service quality and customer satisfaction.
• Coach, develop, and support advisor performance through feedback, training, and day-to-day guidance.
• Stay current on travel market trends and product offerings to provide informed, relevant support to clients.

Skills

Client relationships

Conflict management

Travel management tools

Analytical skills

Tools

Travel management platforms

Job description

JPMorgan Chase & Co. in Manila seeks a Servicing Travel Advisor Manager to lead a team of travel advisors delivering accurate corporate travel bookings and timely issue resolution.

You will optimize workflows, coach advisors through complex challenges, and strengthen vendor and client partnerships to ensure a consistent service experience. You will oversee frontline support for corporate clients, stay updated on market trends, and drive service quality through data-driven insights and proactive