Customer Service Representative | Onsite | Makati | Day 1 HMO | Up to PHP35K

Emapta; Makati; On-site; PHP 335,000 - 391,000; Full time

Benefits offered by this job

HMO

Night differential

Fixed weekends off

Makati location

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Referral incentives

20 days annual leave

Job summary

Emapta Philippines is hiring a Customer Service Representative to safeguard loyal customer relationships by delivering responsive support that boosts satisfaction, trust, and brand performance. The role is onsite in Makati with a night shift (9:00 PM–5:00 AM EST) and weekends off, offering a competitive salary package and abundant development opportunities.

Ideal candidates have 1–3 years in high-volume customer service, strong CSAT performance, and experience with CRM platforms (Salesforce

Qualifications

• 1-3 years of customer service experience in a call center or high-volume support environment.
• Background in supporting customers within DTC, CPG, vitamins/minerals, and supplements, or wellness.
• Proven ability to consistently maintain a CSAT score above 90%.
• Proficiency with CRM platforms; Salesforce experience considered an advantage.
• Capacity to handle at least 100 customer interactions daily across voice, email, and chat channels.
• Strong written and verbal English communication skills.
• Calm, professional, and solution-focused approach to escalated customer situations.
• Excellent time management, multitasking, and organizational skills.
• Dedicated, distraction-free workspace suitable for remote training or business continuity requirements

Responsibilities

• Manage high-volume inbound customer calls while providing exceptional service.
• Provide empathetic, solution-focused support while maintaining professionalism and brand standards.
• Meet or exceed KPIs including CSAT, AHT, SLAs, productivity, and resolution targets.
• Navigate multiple systems simultaneously with accuracy and efficiency.
• De-escalate challenging customer situations while upholding policies.
• Maintain complete, accurate, and timely documentation for every interaction.
• Collaborate with internal teams to resolve complex customer concerns and improve service delivery.

Skills

Customer service

English communication

Multi-channel support

CSAT focus

Time management

Education

High school diploma or GED

Tools

Salesforce

Job description

Meaningful Customer Connections Through Premium Outsourced Support

Behind every loyal customer is a positive interaction handled with care, confidence, and sound judgment. The Customer Service Representative safeguards these relationships by delivering responsive support that strengthens satisfaction, trust, and brand performance. Emapta connects top 1% talent with international client experience, purposeful work, career stability, and exceptional development and advancement opportunities designed to support long-term success in a people-focused environment.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Night Shift, 9:00 PM-5:00 AM EST, Weekends Off
• Salary: PHP 30,000-PHP 35,000

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• High school diploma or General Educational Development (GED) certificate
• 1-3 years of customer service experience in a call center or high-volume support environment
• Background in supporting customers within the direct-to-consumer (DTC), consumer packaged goods (CPG), vitamins, minerals, and supplements (VMS), or wellness industry, highly preferred
• Proven ability to consistently maintain a Customer Satisfaction (CSAT) score above 90%
• Proficiency with CRM platforms, with Salesforce experience considered an advantage
• Capacity to manage at least 100 customer interactions daily across voice, email, and chat channels
• Strong written and verbal English communication skills
• Calm, professional, and solution-focused approach to escalated customer situations
• Excellent time management, multitasking, and organizational skills
• Dedicated, distraction-free workspace suitable for remote training or business continuity requirements

Responsibilities

• Manage high-volume inbound customer calls while providing exceptional service.
• Provide empathetic, solution-focused support while maintaining professionalism and brand standards.
• Meet or exceed key performance metrics, including Customer Satisfaction (CSAT), Average Handle Time (AHT), Service Level Agreements (SLAs), productivity, and resolution targets.
• Navigate multiple systems simultaneously while maintaining accuracy, efficiency, and data integrity.
• De-escalate challenging customer situations while upholding company policies and preserving customer trust.
• Maintain complete, accurate, and timely documentation for every customer interaction.
• Collaborate with internal teams to resolve complex customer concerns and improve overall service delivery.

About the Client

Our client, VIPdesk Connect, Inc., has redefined customer service since 1997, evolving from luxury concierge support into an award-winning outsourcing partner across retail, hospitality, travel, consumer products, membership organizations, and financial services. A certified B Corporation and Women's Business Enterprise, VIPdesk combines innovative technology with genuine human connection. Its purpose-led culture, remote-service expertise, and tailored solutions help respected brands strengthen loyalty while empowering professionals, advancing women, and creating positive social and environmental impact worldwide through every customer interaction each day.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.