Content Review and Tagging Manager

Temu; Metro Manila; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Temu in the Philippines seeks an experienced Manager to lead a content review and tagging team, ensuring targets are met and quality standards are sustained.

You will coach, train and review performance, document metrics, drive engagement to improve retention, and collaborate with other departments and senior management to identify process improvements.

Excellent English communication and a data-driven mindset are essential to translate metrics into actionable insights.

Qualifications

• Bachelor's Degree preferred.
• Minimum 8 years of working experience in the related field is required for this position.
• Excellent leadership, interpersonal, and communication skills.
• Ability to handle complex customer inquiries and manage escalations with empathy and professionalism.
• Strong problem-solving and conflict resolution skills.
• Data-driven mindset with the ability to analyze customer service metrics and translate them into actionable insights.
• Excellent communication skills in English (verbal and written).

Responsibilities

• Supervise and manage a team of content review and tagging, ensuring they meet performance targets.
• Conduct regular coaching, training and performance reviews with team members to support their professional development and growth.
• Maintain accurate records and reports on team performance, attendance and productivity.
• Implement team engagement initiatives to foster a positive workplace culture and improve retention.
• Collaborate with other departments and management to identify process improvements and operational efficiencies.
• Ensure adherence to company policies, and applicable regulatory requirements.
• Participate in recruitment, onboarding and training of new team members as needed.
• Communicate effectively with senior management regarding team performance, challenges and opportunities.

Skills

Leadership

Communication

Team management

Coaching

Data-driven

Education

Bachelor's Degree

Job description

Temu is seeking a highly motivated and experienced Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Job Responsibilities

• 1.Supervise and manage a team of content review and tagging, ensuring they meet performance targets.
• 2.Conduct regular coaching, training and performance reviews with team members to support their professional development and growth.
• 3.Maintain accurate records and reports on team performance, attendance and productivity. 4.Implement team engagement initiatives to foster a positive workplace culture and improve retention.
• 5.Collaborate with other departments and management to identify process improvements and operational efficiencies.
• 6.Ensure adherence to company policies, and applicable regulatory requirements..
• 7.Participate in recruitment, onboarding and training of new team members as needed. 8.Communicate effectively with senior management regarding team performance, challenges and opportunities.

Requirements

• 1.Bachelor's Degree preferred.
• 2.Minimum 8 years of working experience in the related field is required for this position. 3.Excellent leadership, interpersonal, and communication skills.
• 4.Ability to handle complex customer inquiries and manage escalations with empathy and professionalism.
• 5.Strong problem-solving and conflict resolution skills.
• 6.Data-driven mindset with the ability to analyze customer service metrics and translate them into actionable insights.
• 7.Excellent communication skills in English (verbal and written).