Customer Service Manager

Temu; Pasig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Temu is seeking a General Manager to lead and inspire a customer service team, driving service excellence and high customer satisfaction. You will shape strategies to enhance operations, streamline workflows, and reduce response times while maintaining professionalism and empathy in escalated cases.

The role requires strong leadership, data-driven decision making, and excellent communication skills to translate metrics into actionable improvements and superior customer experiences.

Qualifications

• Bachelor's Degree preferred.
• Minimum 8 years of related experience.
• Excellent leadership and communication skills.
• Ability to handle escalations with empathy and professionalism.

Responsibilities

• Manage and motivate a customer service team to achieve service excellence.
• Implement strategies to enhance operations, streamline workflows, improve response times, identify recurring issues, and drive process improvements.
• Handle escalated customer concerns with professionalism and empathy.
• Monitor key customer service metrics to track performance and identify areas for improvement.

Skills

Leadership

Communication

Interpersonal skills

Empathy

Data-driven mindset

Problem solving

Conflict resolution

Customer service mindset

English proficiency

Education

Bachelor's degree

Job description

Temu is seeking a highly motivated and experienced General Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

1.Manage and motivate a team of customer service to achieve service excellence and maintain a high level of customer satisfaction. 2.Contribute to the implementation of strategies to enhance customer service operations, streamline workflows, improve response times, identify recurring issues, and drive process improvements. 3.Handle escalated customer concerns and ensure appropriate resolution, maintaining a high level of professionalism and empathy. 4.Monitor key customer service metrics to track performance and identify areas for improvement. Implement approved strategies to continuously improve the overall customer experience, including identifying pain points and recommending actionable solutions.

• 1.Bachelor's Degree preferred.
• 2.Minimum 8 years of working experience in the related field is required for this position.
• 3.Excellent leadership, interpersonal, and communication skills.
• 4.Ability to handle complex customer inquiries and manage escalations with empathy and professionalism.
• 5.Strong problem-solving and conflict resolution skills.
• 6.Data-driven mindset with the ability to analyze customer service metrics and translate them into actionable insights.
• 7.Excellent communication skills in English (verbal and written).