Content Review and Tagging Manager

TEMU; Manila; On-site; PHP 609,000 - 730,000; Full time

Job summary

TEMU in Manila is seeking an experienced Team Leader to supervise a content review and tagging team, ensuring targets are met and quality standards are upheld.

You will coach staff, analyze performance data, participate in recruitment, and collaborate with other departments to drive operational improvements, while maintaining compliance with policies.

Fluent English and strong leadership are required, with a data-driven mindset to translate metrics into actionable steps.

Qualifications

• Leadership experience overseeing content review teams.
• Strong interpersonal and communication abilities.
• Ability to handle complex inquiries with empathy.
• Data-driven mindset with metrics analysis.
• Proven track record in performance coaching and reviews.
• Experience in recruitment, onboarding and training.
• Excellent written and spoken English.

Responsibilities

• Supervise and manage a team of content review and tagging, ensuring they meet performance targets.
• Conduct regular coaching, training and performance reviews with team members to support their professional development and growth.
• Maintain accurate records and reports on team performance, attendance and productivity.
• Implement team engagement initiatives to foster a positive workplace culture and improve retention.
• Collaborate with other departments and management to identify process improvements and operational efficiencies.
• Ensure adherence to company policies, and applicable regulatory requirements.
• Participate in recruitment, onboarding and training of new team members as needed.
• Communicate effectively with senior management regarding team performance, challenges and opportunities.

Skills

Leadership

Interpersonal skills

Communication skills

Customer service management

Data-driven decision making

Problem solving

Team coaching

Education

Bachelor's Degree preferred

Job description

Key Responsibilities

1.Supervise and manage a team of content review and tagging, ensuring they meet performance targets.

2.Conduct regular coaching, training and performance reviews with team members to support their professional development and growth.

3.Maintain accurate records and reports on team performance, attendance and productivity.

4.Implement team engagement initiatives to foster a positive workplace culture and improve retention.

5.Collaborate with other departments and management to identify process improvements and operational efficiencies.

6.Ensure adherence to company policies, and applicable regulatory requirements..

7.Participate in recruitment, onboarding and training of new team members as needed.

8.Communicate effectively with senior management regarding team performance, challenges and opportunities.

Qualifications

1.Bachelor's Degree preferred.

2.Minimum 8 years of working experience in the related field is required for this position.

3.Excellent leadership, interpersonal, and communication skills.

4.Ability to handle complex customer inquiries and manage escalations with empathy and professionalism.

5.Strong problem-solving and conflict resolution skills.

6.Data-driven mindset with the ability to analyze customer service metrics and translate them into actionable insights.

7.Excellent communication skills in English (verbal and written).