Content Moderation Team Lead — Coaching & KPI Delivery

Temu; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Temu is seeking a motivated Content Review and Tagging Team Leader to guide a team of moderators and tagging specialists, ensuring accurate decisions aligned with client guidelines.

You will coach, monitor KPIs, prepare reports, and drive process improvements while maintaining a positive work environment and policy compliance. The role requires leadership, analytical skills, and proficiency in Excel and Google Workspace.

Qualifications

• Bachelor's degree preferred.
• At least 2 years of related experience.
• Minimum 1 year leadership experience.
• Experience in Content Moderation or Trust & Safety is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and people management skills.
• Proficient in Microsoft Excel, Google Workspace, and reporting tools.

Responsibilities

• Facilitate, coach, and supervise a team of Content Moderators and Tagging Specialists.
• Track daily attendance, schedule adherence, and productivity.
• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
• Encourage and enable the team performance to achieve KPIs.
• Analyze performance trends and develop action plans to address gaps.
• Align all moderation decisions with client guidelines and company policies.
• Escalate policy ambiguities and high-risk cases to Operations.
• Conduct calibration sessions with QA and Trainers.
• Handle and support employee concerns, disciplinary actions, and documentation.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with Workforce Management regarding staffing requirements.
• Foster employee engagement and maintain a positive working environment.
• Support change management initiatives and process improvements.

Skills

Leadership

Analytical

Communication

Education

Bachelor's Degree

Tools

Excel

Google Workspace

Job description

Temu is seeking a motivated Content Review and Tagging Team Leader to guide a team of moderators and tagging specialists, ensuring accurate decisions aligned with client guidelines.

You will coach, monitor KPIs, prepare reports, and drive process improvements while maintaining a positive work environment and policy compliance. The role requires leadership, analytical skills, and proficiency in Excel and Google Workspace.