Content Review and Tagging Team Leader

Temu; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Temu is seeking a highly motivated Content Review and Tagging Team Leader in Metro Manila to manage a team of moderators and tagging specialists. You will coach, monitor attendance, and drive performance to meet KPIs, while ensuring adherence to client guidelines and policies.

You will also develop action plans from performance data, conduct calibration sessions with QA and Trainers, and prepare regular operational reports to support workforce management and process improvements.

Qualifications

• Bachelor's degree preferred.
• At least 2 years related experience.
• Minimum 1 year leadership experience.
• Experience in Content Moderation or Trust & Safety is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and people management skills.
• Proficient in Microsoft Excel, Google Workspace, and reporting tools.

Responsibilities

• Facilitate, coach, and supervise a team of Content Moderators and Tagging Specialists.
• Track daily attendance, schedule adherence, and productivity.
• Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
• Encourage and enable the team performance to achieve KPIs.
• Analyze performance trends and develop action plans to address gaps.
• Align all moderation decisions with client guidelines and company policies.
• Escalate policy ambiguities and high-risk cases to Operations.
• Conduct calibration sessions with QA and Trainers.
• Handle and support employee concerns, disciplinary actions, and documentation.
• Prepare daily, weekly, and monthly operational reports.
• Coordinate with Workforce Management regarding staffing requirements.
• Foster employee engagement and maintain a positive working environment.
• Support change management initiatives and process improvements.

Skills

Leadership

Coaching

Performance management

Analytics

Communication

People management

Content Moderation

Trust & Safety

Excel

Google Workspace

Education

Bachelor's degree

Tools

Microsoft Excel

Google Workspace

Reporting tools

Job description

Temu is seeking a highly motivated and experienced Content Review and Tagging Team Leader to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities

1. Facilitate, coach, and supervise a team of Content Moderators and Tagging Specialists.
2. Track daily attendance, schedule adherence, and productivity.
3. Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
4. Encourage and enable the team performance to achieve KPIs.
5. Analyze performance trends and develop action plans to address gaps.
6. Align all moderation decisions with client guidelines and company policies.
7. Escalate policy ambiguities and high-risk cases to Operations.
8. Conduct calibration sessions with Quality Assurance (QA) and Trainers.
9. Handle and support employee concerns, disciplinary actions, and documentation.
10. Prepare daily, weekly, and monthly operational reports.
11. Coordinate with Workforce Management regarding staffing requirements.
12. Foster employee engagement and maintain a positive working environment.
13. Support change management initiatives and process improvements.

Requirements

1. Bachelor's Degree preferred.
2. At least 2 years related experience.
3. Minimum 1 year leadership experience.
4. Experience in Content Moderation or Trust & Safety is an advantage.
5. Strong analytical and problem-solving skills.
6. Excellent communication and people management skills.
7. Proficient in Microsoft Excel, Google Workspace, and reporting tools.

At Temu, we are proud to be an employer that builds a diverse community. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.