Content Review and Tagging Moderator

Temu; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Temu in Manila is seeking detail‑oriented content moderation specialists to review and tag product listings, images, and text, while applying policies consistently. You will identify prohibited or fraudulent items, escalate complex cases, and document decisions.

The role requires basic computer literacy and a willingness to work rotating shifts and holidays. Experience in Trust & Safety or customer service is a plus.

Qualifications

• High school diploma or equivalent; college education preferred.
• Experience in Content Moderation, Trust & Safety, or Customer Service is an advantage.
• Strong attention to detail.
• Critical thinking and sound judgment.
• Basic computer literacy.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Review and tag product listings, images, videos, and text descriptions.
• Apply moderation policies consistently and accurately.
• Identify prohibited, restricted, counterfeit, or fraudulent products.
• Detect misleading or inaccurate product information.
• Escalate complex or ambiguous cases according to established procedures.
• Meet productivity, quality, and Service Level Agreements (SLAs) targets.
• Maintain confidentiality and data security.
• Stay updated on policy changes and process updates.
• Participate in calibration sessions and refresher training.
• Document moderation decisions accurately.

Skills

Attention to detail

Critical thinking

Fast learner

Education

High school diploma or equivalent

Job description

1.Review and tag product listings, images, videos, and text descriptions.

2.Apply moderation policies consistently and accurately.

3.Identify prohibited, restricted, counterfeit, or fraudulent products.

4.Detect misleading or inaccurate product information.

5.Escalate complex or ambiguous cases according to established procedures.

6.Meet productivity, quality, and Service Level Agreements (SLAs) targets.

7.Maintain confidentiality and data security.

8.Stay updated on policy changes and process updates.

9.Participate in calibration sessions and refresher training.

10.Document moderation decisions accurately.

Required:

1.High school diploma or equivalent (college education preferred).

2.Experience in Content Moderation, Trust & Safety, or Customer Service is an advantage. 3.Strong attention to detail.

4.Critical thinking and sound judgment.

5.Basic computer literacy.

6.Ability to work in a fast-paced environment.

7.Willingness to work rotating shifts and holidays.