Content Review and Tagging Trainer

Temu; Pasig; On-site; PHP 240,000 - 320,000; Full time

Job summary

Temu in Metro Manila is seeking a Training Specialist to design, deliver, and improve product, process, and policy training for our operations teams.

You will create materials, assess learners, coach based on QA findings, and collaborate with QA to align content with client policies.

Ideal candidate has a bachelor's degree, at least 1 year training experience, and strong facilitation and PowerPoint skills.

Qualifications

• Bachelor's Degree preferred.
• At least 1 year training experience in related environment.
• Experience in Content Moderation is an advantage.
• Strong facilitation and presentation skills.
• Proficient in Microsoft Office and presentation software.
• Ability to simplify complex policies into learner-friendly content.

Responsibilities

• Conduct product, process, and policy training.
• Deliver refresher and upskilling sessions. Develop and maintain training materials.
• Assess trainee performance through examinations and nesting evaluations.
• Conduct coaching sessions based on QA findings.
• Monitor trainee progress during nesting.
• Ensure training content reflects the latest client policies.
• Collaborate with Operations and QA to identify training needs.
• Prepare training reports and learning effectiveness analysis.
• Conduct certification and recertification programs.
• Support implementation of new workflows and process changes.

Skills

Facilitation

Presentation skills

Content simplification

Education

Bachelor's Degree

Tools

Microsoft Office

PowerPoint

Job description

• 2.Conduct product, process, and policy training.
• 3.Deliver refresher and upskilling sessions. Develop and maintain training materials.
• 4.Assess trainee performance through examinations and nesting evaluations.
• 5.Conduct coaching sessions based on Quality Assurance (QA) findings.
• 6.Monitor trainee progress during nesting.
• 7.Ensure training content reflects the latest client policies.
• 8.Collaborate with Operations and Quality Assurance (QA) to identify training needs.
• 9.Prepare training reports and learning effectiveness analysis.
• 10.Conduct certification and recertification programs.
• 11.Support implementation of new workflows and process changes.

• 1.Bachelor's Degree preferred.
• 2.At least 1 year training experience in related environment.
• 3.Experience in Content Moderation is an advantage.
• 4.Strong facilitation and presentation skills.
• 6.Proficient in Microsoft Office and presentation software.
• 7.Ability to simplify complex policies into learner-friendly content.