Content Moderator - Non-Voice/Voice - Weekends Off

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Open and friendly work environment

Performance incentives

Competitive salary

13th Month Pay

HMO with 3 free Beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Work-life Balance Programs

Job summary

A leading communications consultancy firm in Metro Manila is seeking customer service representatives. The role involves resolving customer concerns through effective communication and matching client products to customer demands. Candidates do not need prior experience. The company offers a friendly work environment, competitive salary, and performance incentives. There are also career advancement opportunities and comprehensive employee benefits, including HMO from day one and retirement insurance for qualified staff.

Qualifications

• No experience required.

Responsibilities

• Communicates with customer on the phone to deal with concerns.
• Resolves customer issues on the first call whenever possible.
• Matches customers’ demands to products and services.
• Uses influencing abilities to recover from objections.
• Shares understanding with colleagues.

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required