Bilingual Contact Center Trainer

MCI Careers; Taguig; On-site; PHP 469,000 - 714,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meals during training

Career growth

Allowances (rice, clothing, laundry, &

Meals

Job summary

MCI is seeking a skilled Contact Center Trainer in the Philippines to deliver training across client accounts, develop materials, and conduct onboarding in person and online. The role supports continuous improvement of training programs for a fast-growing BPO-focused organization.

Ideal candidates will have a background in education/communications, 2+ years in training within a high-volume contact center, and proficiency with LMS, CRM, and MS Office. English and Spanish fluency is required.

Qualifications

• Bachelor’s degree in Education, Communications, or related field.
• 2+ years as a trainer in a BPO or high-volume contact center.
• Strong facilitation, communication, and interpersonal skills.
• Fluent in English and Spanish.
• Experience with LMS and virtual training tools.
• Proficiency in Microsoft Office and contact center platforms (CRM, dialers).
• Ability to manage multiple training batches in a fast-paced environment.
• Training certifications (Train-the-Trainer, Instructional Design) are a plus.

Responsibilities

• Deliver engaging training sessions for new hires and existing agents across multiple client accounts.
• Develop training materials, manuals, and e-learning content tailored to client-specific processes.
• Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats.
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Collaborate with operations and quality teams to identify training needs and performance gaps.
• Maintain accurate training records and prepare reports for internal and client stakeholders.
• Stay current with BPO trends and best practices to continuously improve training delivery.

Skills

Facilitation

English fluency

Spanish fluency

Interpersonal skills

Communication

Education

Bachelor’s degree in Education, Communications, or related field

Tools

LMS

Virtual training tools

CRM

Dialers

MS Office

Job description

MCI is seeking a skilled Contact Center Trainer in the Philippines to deliver training across client accounts, develop materials, and conduct onboarding in person and online. The role supports continuous improvement of training programs for a fast-growing BPO-focused organization.

Ideal candidates will have a background in education/communications, 2+ years in training within a high-volume contact center, and proficiency with LMS, CRM, and MS Office. English and Spanish fluency is required.