Consumer Finance Specialist: Collections & Solutions

Travel + Leisure Global Support Services (Philippines), Inc.; Mabalacat; On-site; PHP 360,000 - 480,000; Full time

Job summary

Travel + Leisure Co. is seeking a Consumer Finance Officer in Clark to support owners by managing delinquent accounts, delivering service, and guiding customers to payment solutions. The role emphasizes accuracy, relationship building, and achieving portfolio goals.

You will work in a fast-paced environment where your contributions impact both customers and the business. As part of the Consumer Finance team, you’ll handle inbound and outbound calls, communicate clearly in writing and speaking,

Qualifications

• Experience in collections or customer-facing roles.
• Proven ability to handle inbound and outbound calls.
• Strong numeracy and attention to detail; proficient in Microsoft Office.

Responsibilities

• Manage and collect delinquent accounts across consumer finance portfolios.
• Deliver outstanding customer service through inbound and outbound communications.
• Build and maintain strong relationships with owners while encouraging continued engagement with ownership.
• Assist customers in identifying suitable payment solutions and repayment arrangements.
• Maintain accurate account records and ensure timely follow-up on inquiries.
• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

Skills

Collections

Customer service

Inbound & outbound calls

Communication (verbal & written)

Negotiation

Problem solving

Attention to detail

Excel

Word

Outlook

Time management

Performance targets

Job description

Travel + Leisure Co. is seeking a Consumer Finance Officer in Clark to support owners by managing delinquent accounts, delivering service, and guiding customers to payment solutions. The role emphasizes accuracy, relationship building, and achieving portfolio goals.

You will work in a fast-paced environment where your contributions impact both customers and the business. As part of the Consumer Finance team, you’ll handle inbound and outbound calls, communicate clearly in writing and speaking,