Consumer Finance Officer: Collections & Customer Solutions

Travel-Leisure-Co; Mabalacat; On-site; PHP 300,000 - 540,000; Full time

Job summary

Travel + Leisure Co. in Clark, Philippines, is seeking a Consumer Finance Officer to support our owners by managing delinquent accounts and delivering excellent service.

You will engage with customers through inbound and outbound calls, negotiate repayment solutions, and maintain accurate records to support portfolio performance. You will join a dynamic team focused on balancing customer satisfaction with business outcomes, using Excel and Office tools to stay organized and meet performance

Qualifications

• Experience in collections or customer-facing roles.
• Strong verbal and written communication skills.
• Attention to detail and numerical aptitude.

Responsibilities

• Manage and collect delinquent accounts across consumer finance portfolios.
• Deliver outstanding customer service through inbound and outbound communications.
• Build and maintain relationships with owners while encouraging engagement.
• Assist customers in identifying payment solutions and repayment arrangements.
• Maintain accurate account records and ensure timely follow-up on inquiries.
• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

Skills

Collections

Customer service

Account management

Negotiation

Communication

Excel

Tools

Microsoft Office

Outlook

Word

Job description

Travel + Leisure Co. in Clark, Philippines, is seeking a Consumer Finance Officer to support our owners by managing delinquent accounts and delivering excellent service.

You will engage with customers through inbound and outbound calls, negotiate repayment solutions, and maintain accurate records to support portfolio performance. You will join a dynamic team focused on balancing customer satisfaction with business outcomes, using Excel and Office tools to stay organized and meet performance