Consumer Finance Officer

Travel-Leisure-Co; Mabalacat; On-site; PHP 300,000 - 540,000; Full time

Job summary

Travel + Leisure Co. in Clark, Philippines, is seeking a Consumer Finance Officer to support our owners by managing delinquent accounts and delivering excellent service.

You will engage with customers through inbound and outbound calls, negotiate repayment solutions, and maintain accurate records to support portfolio performance. You will join a dynamic team focused on balancing customer satisfaction with business outcomes, using Excel and Office tools to stay organized and meet performance

Qualifications

• Experience in collections or customer-facing roles.
• Strong verbal and written communication skills.
• Attention to detail and numerical aptitude.

Responsibilities

• Manage and collect delinquent accounts across consumer finance portfolios.
• Deliver outstanding customer service through inbound and outbound communications.
• Build and maintain relationships with owners while encouraging engagement.
• Assist customers in identifying payment solutions and repayment arrangements.
• Maintain accurate account records and ensure timely follow-up on inquiries.
• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

Skills

Collections

Customer service

Account management

Negotiation

Communication

Excel

Tools

Microsoft Office

Outlook

Word

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We're looking for a customer-focused and results-driven Consumer Finance Officer to join our Consumer Finance team in Clark. If you enjoy helping customers find solutions, building relationships, and working in a fast-paced environment where your contributions make a real impact, we'd love to hear from you.How You'll ShineAs a Consumer Finance Officer, you'll play a key role in supporting our owners while managing financial accounts and maintaining portfolio performance. You'll engage with customers through inbound and outbound communications, helping them navigate solutions that meet both their needs and business objectives.Key ResponsibilitiesManage and collect delinquent accounts across various consumer finance portfolios.Deliver outstanding customer service through inbound and outbound communications.Build and maintain strong relationships with owners while encouraging continued engagement with their ownership.Assist customers in identifying suitable payment solutions and repayment arrangements.Maintain accurate account records and ensure timely follow-up on customer inquiries.Contribute to portfolio performance while balancing customer satisfaction and business outcomes.What You'll BringPrevious experience in collections, customer service, account management, or a similar customer-facing environment.Experience handling inbound and outbound customer calls.Strong verbal and written communication skills.Excellent negotiation and problem-solving abilities.Strong attention to detail and numerical aptitude.Proficiency in Microsoft Office, including Excel, Word, and Outlook.Ability to prioritize tasks, work to deadlines, and achieve performance targets.Success in This Role Looks LikeDelivering exceptional customer experiences, even during challenging conversations.Taking ownership of customer concerns and seeing them through to resolution.Working collaboratively with teammates to achieve business objectives.Maintaining accuracy, professionalism, and a solutions-focused mindset.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.