Consumer Finance Officer

Travel + Leisure Global Support Services (Philippines), Inc.; Mabalacat; On-site; PHP 360,000 - 480,000; Full time

Job summary

Travel + Leisure Co. is seeking a Consumer Finance Officer in Clark to support owners by managing delinquent accounts, delivering service, and guiding customers to payment solutions. The role emphasizes accuracy, relationship building, and achieving portfolio goals.

You will work in a fast-paced environment where your contributions impact both customers and the business. As part of the Consumer Finance team, you’ll handle inbound and outbound calls, communicate clearly in writing and speaking,

Qualifications

• Experience in collections or customer-facing roles.
• Proven ability to handle inbound and outbound calls.
• Strong numeracy and attention to detail; proficient in Microsoft Office.

Responsibilities

• Manage and collect delinquent accounts across consumer finance portfolios.
• Deliver outstanding customer service through inbound and outbound communications.
• Build and maintain strong relationships with owners while encouraging continued engagement with ownership.
• Assist customers in identifying suitable payment solutions and repayment arrangements.
• Maintain accurate account records and ensure timely follow-up on inquiries.
• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

Skills

Collections

Customer service

Inbound & outbound calls

Communication (verbal & written)

Negotiation

Problem solving

Attention to detail

Excel

Word

Outlook

Time management

Performance targets

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We're looking for a customer-focused and results-driven Consumer Finance Officer to join our Consumer Finance team in Clark. If you enjoy helping customers find solutions, building relationships, and working in a fast-paced environment where your contributions make a real impact, we'd love to hear from you.

How You'll Shine

As a Consumer Finance Officer, you'll play a key role in supporting our owners while managing financial accounts and maintaining portfolio performance. You'll engage with customers through inbound and outbound communications, helping them navigate solutions that meet both their needs and business objectives.

Key Responsibilities

• Manage and collect delinquent accounts across various consumer finance portfolios.

• Deliver outstanding customer service through inbound and outbound communications.

• Build and maintain strong relationships with owners while encouraging continued engagement with their ownership.

• Assist customers in identifying suitable payment solutions and repayment arrangements.

• Maintain accurate account records and ensure timely follow-up on customer inquiries.

• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

What You'll Bring

• Previous experience in collections, customer service, account management, or a similar customer-facing environment.

• Experience handling inbound and outbound customer calls.

• Strong verbal and written communication skills.

• Excellent negotiation and problem-solving abilities.

• Strong attention to detail and numerical aptitude.

• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

• Ability to prioritize tasks, work to deadlines, and achieve performance targets.

Success in This Role Looks Like

• Delivering exceptional customer experiences, even during challenging conversations.

• Taking ownership of customer concerns and seeing them through to resolution.

• Working collaboratively with teammates to achieve business objectives.

• Maintaining accuracy, professionalism, and a solutions-focused mindset.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.