Consumer Finance Officer

Travel + Leisure Co.; Mabalacat; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Travel + Leisure Co. in Clark seeks a Consumer Finance Officer to support owners, manage accounts, and uphold portfolio performance. You will engage customers via inbound and outbound calls, guiding them to suitable payment solutions while maintaining strong relationships.

The role emphasizes helping customers with financial solutions, meeting performance targets, and delivering quality service in a fast-paced environment. Join a global hospitality leader with a focus on exceptional experiences.

Qualifications

• Experience in collections, customer service, account management, or a similar customer-facing environment.
• Experience handling inbound and outbound customer calls.
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Strong attention to detail and numerical aptitude.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Responsibilities

• Manage and collect delinquent accounts across various consumer finance portfolios.
• Deliver outstanding customer service through inbound and outbound communications.
• Build and maintain strong relationships with owners while encouraging continued engagement with their ownership.
• Assist customers in identifying suitable payment solutions and repayment arrangements.
• Maintain accurate account records and ensure timely follow-up on customer inquiries.
• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

Skills

Collections

Customer service

Negotiation

Numerical aptitude

MS Office

Tools

MS Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We're looking for a customer-focused and results-driven Consumer Finance Officer to join our Consumer Finance team in Clark. If you enjoy helping customers find solutions, building relationships, and working in a fast-paced environment where your contributions make a real impact, we'd love to hear from you.

How You'll Shine

As a Consumer Finance Officer, you'll play a key role in supporting our owners while managing financial accounts and maintaining portfolio performance. You'll engage with customers through inbound and outbound communications, helping them navigate solutions that meet both their needs and business objectives.

Key Responsibilities

• Manage and collect delinquent accounts across various consumer finance portfolios.
• Deliver outstanding customer service through inbound and outbound communications.
• Build and maintain strong relationships with owners while encouraging continued engagement with their ownership.
• Assist customers in identifying suitable payment solutions and repayment arrangements.
• Maintain accurate account records and ensure timely follow-up on customer inquiries.
• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

What You'll Bring

• Previous experience in collections, customer service, account management, or a similar customer-facing environment.
• Experience handling inbound and outbound customer calls.
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Strong attention to detail and numerical aptitude.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to prioritize tasks, work to deadlines, and achieve performance targets.

Success in This Role Looks Like

• Delivering exceptional customer experiences, even during challenging conversations.
• Taking ownership of customer concerns and seeing them through to resolution.
• Working collaboratively with teammates to achieve business objectives.
• Maintaining accuracy, professionalism, and a solutions-focused mindset.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.