Consumer Finance & Collections Specialist

Travel + Leisure Co.; Mabalacat; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Travel + Leisure Co. in Clark seeks a Consumer Finance Officer to support owners, manage accounts, and uphold portfolio performance. You will engage customers via inbound and outbound calls, guiding them to suitable payment solutions while maintaining strong relationships.

The role emphasizes helping customers with financial solutions, meeting performance targets, and delivering quality service in a fast-paced environment. Join a global hospitality leader with a focus on exceptional experiences.

Qualifications

• Experience in collections, customer service, account management, or a similar customer-facing environment.
• Experience handling inbound and outbound customer calls.
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Strong attention to detail and numerical aptitude.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Responsibilities

• Manage and collect delinquent accounts across various consumer finance portfolios.
• Deliver outstanding customer service through inbound and outbound communications.
• Build and maintain strong relationships with owners while encouraging continued engagement with their ownership.
• Assist customers in identifying suitable payment solutions and repayment arrangements.
• Maintain accurate account records and ensure timely follow-up on customer inquiries.
• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

Skills

Collections

Customer service

Negotiation

Numerical aptitude

MS Office

Tools

MS Office

Job description

Travel + Leisure Co. in Clark seeks a Consumer Finance Officer to support owners, manage accounts, and uphold portfolio performance. You will engage customers via inbound and outbound calls, guiding them to suitable payment solutions while maintaining strong relationships.

The role emphasizes helping customers with financial solutions, meeting performance targets, and delivering quality service in a fast-paced environment. Join a global hospitality leader with a focus on exceptional experiences.