Collections & Customer Solutions Specialist

Travel + Leisure Global Support Services (Philippines) Inc.; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Travel + Leisure Co. in Clark, Philippines, is seeking a Consumer Finance Officer focused on collections and customer service to support our owned portfolio. You will handle delinquent accounts, engage owners politely, and tailor repayment arrangements to meet both customer needs and business targets.

The role emphasizes strong communication, relationship-building, and accurate record-keeping to drive positive outcomes for both customers and the company.

Qualifications

• Prior experience in collections, customer service, account management, or a similar customer-facing environment.
• Experience handling inbound and outbound customer calls.
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Strong attention to detail and numerical aptitude.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Responsibilities

• Manage and collect delinquent accounts across various consumer finance portfolios.
• Deliver outstanding customer service through inbound and outbound communications.
• Build and maintain strong relationships with owners while encouraging continued engagement with their ownership.
• Assist customers in identifying suitable payment solutions and repayment arrangements.
• Maintain accurate account records and ensure timely follow-up on customer inquiries.
• Contribute to portfolio performance while balancing customer satisfaction and business outcomes.

Skills

Collections

Customer Service

Account Management

Negotiation

Problem Solving

Attention to Detail

Microsoft Office

Tools

Excel

Word

Outlook

Job description

Travel + Leisure Co. in Clark, Philippines, is seeking a Consumer Finance Officer focused on collections and customer service to support our owned portfolio. You will handle delinquent accounts, engage owners politely, and tailor repayment arrangements to meet both customer needs and business targets.

The role emphasizes strong communication, relationship-building, and accurate record-keeping to drive positive outcomes for both customers and the company.