Customer-Focused Consumer Lending Officer

Travel + Leisure Co.; Morong; On-site; PHP 300,000 - 540,000; Full time

Job summary

Travel + Leisure Co. is seeking a detail-oriented Consumer Lending Officer to join our Credit & Collections team.

This role conducts quality credit assessments, reviews loan applications, and ensures regulatory compliance while supporting customers on their ownership journey. You will collaborate with Sales, Sales Administration, and Consumer Finance teams to analyze documents, verify income/expenses, and obtain required information.

Qualifications

• Experience in consumer lending, credit underwriting, banking, finance, or a related field, or a strong willingness to learn.
• Previous customer service experience and the ability to build rapport with customers professionally and confidently.
• Strong written and verbal communication skills.
• Excellent attention to detail and a commitment to accuracy.
• Strong organizational and time management skills with the ability to manage competing priorities.
• Ability to work under pressure while meeting deadlines and performance targets.
• Sound numerical and analytical skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• A collaborative mindset and the ability to contribute positively within a team environment.

Responsibilities

• Complete high-quality credit assessments for new and upgrading owners.
• Review sales contracts and supporting documentation for accuracy, completeness, and compliance.
• Analyze and evaluate credit applications using financial documentation, serviceability assessments, and customer history.
• Assess customer eligibility and verify income and expense information.
• Communicate with customers via phone, email, and SMS to obtain required documentation and clarify application details.
• Process applications and supporting information within required timeframes.
• Liaise with internal stakeholders to ensure efficient application processing and positive customer outcomes.
• Identify potential compliance concerns and elevate issues when required.
• Maintain accurate records and documentation within internal systems.
• Support quality assurance activities and continuous improvement initiatives.

Skills

Analytical thinking

Customer service

Communication

Attention to detail

Time management

Team player

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Travel + Leisure Co. is seeking a detail-oriented Consumer Lending Officer to join our Credit & Collections team.

This role conducts quality credit assessments, reviews loan applications, and ensures regulatory compliance while supporting customers on their ownership journey. You will collaborate with Sales, Sales Administration, and Consumer Finance teams to analyze documents, verify income/expenses, and obtain required information.