Consumer Banking Operations Associate — Grow with AI-Driven Innovation

Genpact Services LLC; Muntinlupa; On-site; PHP 420,000 - 640,000; Full time

Job summary

Genpact Philippines is looking for an Associate - Consumer Banking to support basic banking tasks, document verification, and customer queries within an AI‑driven environment. The role involves applying SOPs while assisting senior team members to ensure accurate, compliant service.

Join Genpact to contribute to global banking operations through data analytics, customer service excellence, and risk-aware processes in a fast-paced workplace.

Qualifications

• Bachelor's degree in Commerce, Economics, Finance, or Business Administration.
• Experience in consumer banking or related operations preferred.
• Proficiency in data analytics and customer service.
• Attention to detail and adherence to SOPs.

Responsibilities

• Handle basic banking support tasks such as updating records and verifying documents.
• Assist with customer queries and provide support to senior team members.

Skills

Accounts Receivable

Data Analytics

Data Visualization

Customer Service

Risk Management

Stakeholder Management

Treasury Analysis

Financial Analysis

Banking Operations

Core Banking

Process Consulting

Education

Bachelors in Commerce

Bachelors in Economics

Masters in Finance

Masters in Business Administration

Masters in Business Analytics

Certified Anti-Money Laundering Specialist (CAMS)

Job description

Genpact Philippines is looking for an Associate - Consumer Banking to support basic banking tasks, document verification, and customer queries within an AI‑driven environment. The role involves applying SOPs while assisting senior team members to ensure accurate, compliant service.

Join Genpact to contribute to global banking operations through data analytics, customer service excellence, and risk-aware processes in a fast-paced workplace.